Remote computer (iMac) goes offline after a few days

I have successfully connected to my remote (iMac) computer on Team Viewer, but every week, after a few days, the remote computer goes off line. I have checked all of the settings, including the one that allows me to wake up the remote computer, but the remote computer remains off line. I am running the most up-to-date (free) version of Team Viewer on my local and remote Macs/OS Catalina) Any ideas on how to fix this?

Find more posts tagged with

Technical question

Comments

gpindc

I will double check in a couple of days when I can physically go onto my remote computer. I do think the settings are the same as on my Macbook. Screen Shot 2020-07-03 at 6.29.46 PM.png

Vatsilidis

Did you enable the checkbox of the advanced menu as shown in the screenshot, in order to allow full access to the remote iMac?

Screenshot 2020-04-16 02.33.38.png

gpindc

Thank you for your suggestion. The iMac is already set with the "Prevent computer from sleeping automatically when the display is off".

Then, I decided maybe to help things further, five days ago, I checked the start up or wake time every day to 5pm and restart ever day at 7am. But this did not make a difference.

Vatsilidis

Hi @gpindc

I think that you could take some insights from this related link.

Please pay attention in the section "Keep your Mac from going to sleep automatically: Select “Prevent computer from sleeping automatically when the display is off.”

Please update if this works for you.

Best regards