Unauthorized Access

markojovic91
markojovic91 Posts: 1
in General questions

Someone (*** Personal information has been removed as per community guidelines) connected to my computer. I just saw the Team Viewer panel in the corner of the screen and I didn't know what was happening. I just clicked on the ***(Personal information has been removed as per community guidelines) and chose close connection. How could this happen? How can someone know my ID and random password?

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @markojovic91

    Thank you for your message and welcome to the TeamViewer Community! ?

    You are correct - it is impossible to know your ID and random password.

    However, it is still possible to connect via Unattended password and Easy Access (through account assignment).

    Could you please check if you have a password for unattended access enabled and also if your device is assigned to an account that might not be yours?

    You will find all the information you need regarding this topic in our Knowledge Base article here:

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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