How to Retrieved Old Account

likinsa
likinsa Posts: 1
in General questions

I have two licensed for Teamviewer 9, one licensed is still active and working fine, but another one just cannot log in, it only said that I input the wrong ID or Password.

I'm still keeping my license activation key from the email that registered for that account, so I'm sure that I input the right account, and unfortunately, I didn't receive an email after a request for reset password.

I don't know what else to do, any advice would appreciate.

Thanks.

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @likinsa

    Thank you for your message and welcome to the TeamViewer Community! ?

    Back to TeamViewer 9, it was possible to activate the license locally through the client.
    There was no license activation as nowadays.

    Therefore, you probably never created a TeamViewer account to use your TeamViewer 9 license. Could you please try to create the TeamViewer account to want to use?

    Create your TeamViewer account

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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