Why am I receiving a letter of demand from your German creditors

I have now received two letter of demand for a renewal I did not ask for nor request.

it is a large amount that now cannot be afforded 

 

 

Comments

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @Joel2020,

    Thank you for your message and welcome to the TeamViewer Community! ?

    For clarification regarding this topic, please contact our customer support directly. Our team will be happy to help you here: https://www.teamviewer.com/en/support/contact/ 

    Best regards

    Jean

    Community Manager

  • Joel2020
    Joel2020 Posts: 3

    I have followed your instructions by contacting support in Australia

    all they can do is lodge a ticket with credit support

    this is terrible customer service

    We followed the correct procedure by submitting a ticket to your website as per the email of 11/1

    Teamviewer needs to check their system to find this

    We did not request a renewal prior to 28 days notification as per the ticket lodged which cannot be found on your system

    We already have a paid subscription which we use for our company and for this reason we did not require another licence which was duly and correctly cancelled via a support ticket to your systems

     

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Joel2020,

    Thanks for reaching out to us.

    As you have ongoing communication about your invoice with TeamViewer Support Team, kindly reply to the ticket for further assistance and 1-on-1 support, please.

    Thank you for your patience and understanding in advance.

    Kind regards,

    Fiona

    Fiona_G