Why am I receiving a letter of demand from your German creditors

Joel2020

I have now received two letter of demand for a renewal I did not ask for nor request.

it is a large amount that now cannot be afforded 

 

 

JeanK

Hello @Joel2020,

Thank you for your message and welcome to the TeamViewer Community! ?

For clarification regarding this topic, please contact our customer support directly. Our team will be happy to help you here: https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

Joel2020

I have followed your instructions by contacting support in Australia

all they can do is lodge a ticket with credit support

this is terrible customer service

We followed the correct procedure by submitting a ticket to your website as per the email of 11/1

Teamviewer needs to check their system to find this

We did not request a renewal prior to 28 days notification as per the ticket lodged which cannot be found on your system

We already have a paid subscription which we use for our company and for this reason we did not require another licence which was duly and correctly cancelled via a support ticket to your systems

 

Fiona_G

Hi @Joel2020,

Thanks for reaching out to us.

As you have ongoing communication about your invoice with TeamViewer Support Team, kindly reply to the ticket for further assistance and 1-on-1 support, please.

Thank you for your patience and understanding in advance.

Kind regards,

Fiona