commercial account converted to free
Dear team at TeamViewer,
Here is what happened:
One of my colleagues was using the free edition for personal use; say his email was [email protected]
Then, because of the lockdown, we decided to updade and I bought a commercial licence, say with email [email protected]
Because I could not connect with the remote PC that my colleague was connected, I went on my profile and I changed my email to his; so I changed my commercial account email from [email protected] to [email protected]
After that, the following rather funny thing happened:
- [email protected] is STILL a free account
- [email protected] does not exist any more!
In other words, the commercial licence... disappeared!
Will someone please be able to contact me, so that I get some help?