I can't connect to team viewer version 9 with a bussines license

Hello

I have a version of team viwer 9 with a bussines license but i can't conect to any other version of team viwer 9 since today Agust 5 2020

I get the error: The remote team viwer is runnung an old version

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Accepted answers

JeanK

Hello @Jose070707

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure that your license is correctly activated on your local computer?

Open TeamViewer 9
Go to Extras → Activate license
Enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and you should be able to connect. ✔

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

All comments

JeanK

Hello @Jose070707

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure that your license is correctly activated on your local computer?

Open TeamViewer 9
Go to Extras → Activate license
Enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and you should be able to connect. ✔

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

Jose070707

Thanks a lot @JeanK

That was the problem, recently my windows update to the version 2004 and my license passed to free, now I activated he bussines license and it works right , thanks a lot

JeanK

Happy to help, @Jose070707 ! ?

Hope to see you in the Community soon! ?

Best regards

Jean