I can't connect to team viewer version 9 with a bussines license

Jose070707

Hello

I have a version of team viwer 9 with a bussines license but i can't conect to any other version of team viwer 9 since today Agust 5 2020

I get the error: The remote team viwer is runnung an old version

JeanK

Hello @Jose070707

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure that your license is correctly activated on your local computer?

1. Open TeamViewer 9
2. Go to Extras → Activate license
3. Enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and you should be able to connect. ✔

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

JeanK

Hello @Jose070707

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure that your license is correctly activated on your local computer?

1. Open TeamViewer 9
2. Go to Extras → Activate license
3. Enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and you should be able to connect. ✔

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

Jose070707

Thanks a lot @JeanK 

That was the problem, recently my windows update to the version 2004 and my license passed to free, now I activated he bussines license and it works right , thanks a lot

JeanK

Happy to help, @Jose070707 ! ?

Hope to see you in the Community soon! ?

Best regards

Jean