Registering Commercial Licence and Lost Password


I had a business subscription licence which I forgot to renew and consequently was blocked from accessing my connections. I paid the invoice yesterday but I'm still blocked.

I need to be unblocked asap as I'm unable to work otherwise. Can someone please assist?

I also could not remember my password to log in to the account but despite requesting it three times it did not send me the e-mail with the link to create a new password.  I had to create another account with another e-mail address to get on here.  Help please!




  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @SallyEllis,

    Thank you for your post and we apologize for the inconvenience caused.

    In this case, we recommend reaching out to our support team with your invoice number to get assistance individually. They will be happy to find a solution for you ASAP.

    I hope this information would be helpful.

    Best regards,