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Cannot connect

We connect to all  computers but one.  

it keeps saying 

The screen cannot be captured at the moment.  this is probably due to a fast user switching or a disonnectd minimized remote desktop session

 

This is neither the case.  I have fresh reboots on both waited 24 hours and tried again.  I have a support ticket and no help.

 

What is my next step?

Comments

  • JeanK
    JeanK Posts: 6,022 Community Manager 🌍

    Hello @languages1,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Your next step will be to wait for our support's answer. Our engineers will take a look at your issue and get back to you as soon as possible.

    We are sorry for the inconveniences caused.

    Best regards

    Jean

    Community Manager

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