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How do you request a refund for a double payment

Made a double payment on our account and would like to request a refund for the over payment.

Answers

  • Esther
    Esther Posts: 3,905 Community Manager 🌍

    Hi @AllState

    Welcome to our Community.

    For this, please contact our Service team via ticket. You´ll find the link to it in the top menu under Service --> Contact --> Submit a ticket. Please keep in mind you need a license activated on your account. Otherwise, it will bounce you back to the community.

    Best, Esther

    Community Manager
  • Tom68
    Tom68 Posts: 1

    Made a double payment on our account and would like to request a refund for the over payment. I made the double payment on june 11th 2021. once 694.80 and once 648.90. Please make a refund

  • Ying_Q
    Ying_Q Posts: 1,264 Moderator

    Hi @Tom6,

    Thank you for posting on TeamViewer Community.

    Unfortunately that TeamViewer Community Team is unable to assist for payment inquiry.

    Kindly contact TeamViewer Support Team via phone or support ticket for further assistance please.

    Warm regards,


    Community Moderator/中文社区管理员