Account registered on phone
Answers
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Hello @Ravydavy,
The QuickSupport cannot be linked to any account, as the account assignment is only available for the TeamViewer Host.
Therefore, you shouldn't worry that this app is linked to anyone.
Please understand that only license holders can (through our customer support) get an analysis of the logs.
I hope this could help 😊
Community Manager
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Thankyou for your reply Jean. It sort of answers my question. Is it possible that it’s a fake? It’s definitely very similar to the quick support image and as soon as I turn the phone on and click.the icon about log files it starts going through what looks like a debug report. There’s a 7 (I think) digit code in the window for what appears to be for some sort of remote viewer. I can send you a screen shot or two of it would be of any use at all. Thankyou
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I tend to say "everything is possible" nowadays. However, we do not have the capacity to analyze the file on your device.
I'd just suggest you to delete the file in order to be on the safe side.
Community Manager
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