Remove Multiple Computers

Hi,

Is there someway to "bulk remove" serveral computers from the Team Viewer Management Console? it's tedious to remove many computers by hand as for now...

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Accepted answers

Scotty

Hi All!

This is currently in as a feature request. (Bulk select for actions)

However, unfortunately placing the items in a group and then deleting is not currently doable as groups that contain items cannot be deleted.

I know this is not ideal, but this is the best work around I have:

Create a new account
Create a group owned by the new account and share this group with full control to the account with devices to be deleted.
Bulk move all the items to the shared group (This requires full control of the group you are copying from)
Delete the new account (this must be done by logging in as this user under "edit profile" - "Remove" under user management does not delete an account)

One of our supporters has also posted a powershell script that will allow you to delete groups if you would prefer. You can find this in our Knowledge Base here

I apologise, I know this is a long way around and I have added your votes to this feature request as well.

-Scotty

DomLan

Hi SuperDOS,

I do not know if this is the correct answer, but you might try (i suggest you try on a small set of devices).

Create a dummy group;
Select multiple devices;
Use the button to move items to the dummy group;
Delete the dummy group.

Repeat: I do not know if this is the correct answer, but this operation has been requested some times in ideas site, and marked as implemented (??)

Regards

All comments

it4logistics

thx. :-)

Scotty

@it4logistics

Yes, they do.

Please read the instructions again as I advised to delete the new account, not the group.

Create a new account
Create a group owned by the new account and share this group with full control to the account with devices to be deleted.
Bulk move all the items to the shared group (This requires full control of the group you are copying from)
Delete the new account (this must be done by logging in as this user under "edit profile" - "Remove" under user management does not delete an account)

The PS script in the KB article also works on devices with groups in them.

-Scotty

it4logistics

this workaround doesnt work, only empty groups are deleteable in this moment! :-(

Leeham

Hi guys,

I cannot see a delete option when clicking Edit profile on the created account.

Any suggestions?

davidblum

Thank you !

Scotty

Hi Everyone,

If it helps, one of our supporters has posted a powershell script that will allow you to delete groups if you would prefer. You can find this in our Knowledge Base here

As I said before, this is in as a feature request and being discussed as part of enterprise upgrades, but I cannot change my answer that it is not currently a feature, this is being passed on.

-Scotty

SuperDOS

@davidblumwrote:
What is MFA :P ?
@SuperDOSwrote:
The easiest way to make sure you don't have someone by mistake removing a bulk of users/computer is using MFA to elevate this type of execution.

Multi-Factor Authentication

Would be pretty simple to implment with either a SMS service or Googles Authentication App.

davidblum

I'm sorry....

This was a feature request before V13 was out months ago... don't you guys have anything better to propose more than 6 months later ?

I have more than 200 rogue computers that are an issue and this happens also for reassigned computers or migrated computers which clone themselves in the process ... (e.g : To a new Hypervisor)...

i believe DEV could consider another way at least in the Web console for a company administrator.... .. The Company Administrator should have a bit more rights and flexibility. to me the statement about Rogue agent is valid at some point but inappropriate if you look at any other decent IT management product on the market...

davidblum

What is MFA :P ?

@SuperDOSwrote:
The easiest way to make sure you don't have someone by mistake removing a bulk of users/computer is using MFA to elevate this type of execution.

SuperDOS

The easiest way to make sure you don't have someone by mistake removing a bulk of users/computer is using MFA to elevate this type of execution.

Scotty

Hi mallen,

I am sorry you are having trouble.

The solution does work as confirmed by other users above although it is the long way around.

Note that I did not say to delete a group as this does not work. I said to create a new account, then a new group in that account, share and move the devices, then delete the new account - not the group.

In this case, it is not a case of the length of time users have been asking. It's about security. If bulk delete was possible, development is worried that one rogue agent or one mistake could easily wipe an entire contacts list.

This is in as a feature request. And yes, there is also talks of better methods for stopping accidental or malicious deletion but please understand this is not simply a case of adding the feature or the number of times or duration you have been asking.

-Scotty

mallen

Trying to remove the dummy group gives an error saying. Please remove computers from the group.

dc8

open each computers property and delete that computer from your list

pdccnethead

I attempted this method and, when I tried to delete the group, I was greeted with a message that said I couldn't delete the group because it was not empty.

Still have many "unnamed" and really "non-existent" computers showing up in my management console. Would just like to clean them out.

GarethW

Hi Scotty,

Just wanted to say thanks for this response. I've got 900+ computers to remove and was not looking forward to doing it by hand!

Will give this method a go!

Scotty

Hi All!

This is currently in as a feature request. (Bulk select for actions)

However, unfortunately placing the items in a group and then deleting is not currently doable as groups that contain items cannot be deleted.

I know this is not ideal, but this is the best work around I have:

Create a new account
Create a group owned by the new account and share this group with full control to the account with devices to be deleted.
Bulk move all the items to the shared group (This requires full control of the group you are copying from)
Delete the new account (this must be done by logging in as this user under "edit profile" - "Remove" under user management does not delete an account)

One of our supporters has also posted a powershell script that will allow you to delete groups if you would prefer. You can find this in our Knowledge Base here

I apologise, I know this is a long way around and I have added your votes to this feature request as well.

-Scotty

davidblum

as of today this does not work in corporate web console

@DomLan wrote:
Hi SuperDOS,
I do not know if this is the correct answer, but you might try (i suggest you try on a small set of devices).
Create a dummy group;
Select multiple devices;
Use the button to move items to the dummy group;
Delete the dummy group.
Repeat: I do not know if this is the correct answer, but this operation has been requested some times in ideas site, and marked as implemented (??)
Regards

as of today this does not work in corporate edition web console

SuperDOS

Yes that's a workaround, hope this will be implemented in the future.

Thanks.

DomLan

Hi SuperDOS,

I do not know if this is the correct answer, but you might try (i suggest you try on a small set of devices).

Create a dummy group;
Select multiple devices;
Use the button to move items to the dummy group;
Delete the dummy group.

Repeat: I do not know if this is the correct answer, but this operation has been requested some times in ideas site, and marked as implemented (??)

Regards