Version out of date (February 25, 2021)Closed
Hi all,
we are getting reports from our users getting the below message and issues connecting:
We are working on a solution and will keep you updated here.
I start merging all posts as comments into this thread to keep all information in one place.
Thanks for your understanding and report!
Esther
Former Community Manager
Hi there,
i am experiencing problems with my Raspberry PI. After installing it and trying to connect to it, it tells me in my Iphones TV logs that I need a license. I only want to use it for personal use though. Is there some setting that I may have forgotten?
2021/02/25 12:00:32.573 10784 2765746 0!! LoginOutgoing: ConnectFinished - error: LicenseNeeded, Errorcode=35
thanks in advance :)
It's good to hear that I'm not the only one. I see this is a common issue.....a very frustrating one at that seeing as I needed to setup remote devices tonight and get some new automations running and get some new .bat files scheduled to execute. Now I'm just running around like a chicken with its head cut off. Hope this isn't causing anyone else as much of a headache. I would use VNC or Remote desktop but I just don't want to go through the effort of installing and running a separate tftpd server or a SFTP server.
It's broken! Also recieved the error:
"The remote TeamViewer is running an old version which is out of date." etc.
The remote PC is at 15.15.5... Upgraded the local PC to 15.15.5, and tried on another PC at an older version, and again after update to 15.15.5 in all cases, the same error.
While drafting this message I see several other reports have come in.
Hi again and thanks for your feedback so far.
I talked to our dev teams again:
We were able to identify the root cause in connection with an update to our backend systems that had the unwanted side effect that a lot of our users were not able to connect.
The issue has been resolved and we make sure that this will not happen again.
We are sorry for the inconvenience caused.
Best, Esther
Former Community Manager
Could this be the reason for the "Remote older version..." errror? Yesterday all was ok, I've not changed anything since yesterday but today non chance to connect...
Please help!