Version out of date (February 25, 2021)Closed

And I have the same problem. I now have both machines side-by-side. I can make LAN connections by filling in the IP address in Control Remote Computer->Partner ID. But if I try a normal connection (with with the 10-digit Partner ID or by selecting the other machine from my remembered devices) I get the outdated version message.

Same thing here. My PhD work is hanging now! Please help!

team Viewer is over note conect

Same here!

Same for me, happened this morning. But I am unaware of any updates. Free license, 15.15.5, 32 bit.

I've tried everything too and I can't connect. I updated yesterday. This morning (eigth am Spain) all works well, but now it doesn't work anymore. Help Please.

Hi, I couldn't fix this bug.

I have the version 15.15.5 in both computers and continue to send me the error that the other computer is out of date version.

How can Isolve this?

I have the version 15.15.5 in both computers and continue to send me the error that the other computer is out of date version.

How can Isolve this?

WOW ...

WHY DID THE OTHER POSTS COMPLETE WITH COMPLAINTS OF THE SAME PROBLEMS? THERE WERE DOZENS OF COMPLAINTS HERE AND SUMMED UP!

WHAT WAS THE REASON?

THE QUESTION IS: DOES TEAMVIWER HAVE SOME PROBLEM AND WHY HAVE THE POSTS BEEN DELETED?

THE INFORMATION IS IMPORTANT, THEN THOUSANDS OF PEOPLE MAY BE GOING THROUGH THIS, THEN LORD MODERATOR, PLEASE DO NOT DELETE THESE POSTS.

Having the same issue. Called the line and after I explained the issue that they hanged up... no comments or solutions... lousy assistance.

Ditto. Major problem. Hope it's sorted soon as I am unable to do my work without it functioning

I am using 15.15.5 teamviewer version, and my remote partner is also using that version.

But I couldn't connect to his computer.

I can see this issue.

But We have updated the version already. What's the problem?

This seems to be a system wide problem. 15.5.5 worked fine yesterday. All 3 computers are in the same room.

TeamViewer support has tweeted acknowledging it - hoping to fix it and have it up and running again soon.

As of this morning (US Eastern TZ) also having the same issue connecting to a Win10Pro PC from a MacBookPro. Both versions are on 15.15.5. Reinstalled 15.15.5 on PC and restarted, with no effect.

Hi,

I'm facing the problem of being unable to connect to any of my computer in the partner list because for all of them it pops up a message sayng that the remote TW is running and old version when it's not the case.

All the computer are running the 15.15.5 32 bit version.

what can i do to fix the issue?

Thanks.

Same issue. Can't do my work unless this is resolved.

Same problem for me was working great yesterday and i am unable to connect today

Same Problem here - today, updated all clients.

I do have the same problem too. Both my computers are running version15.15.5 and no matter how many times ı have tried I couldn't connect to my computer.

Hi Esther

Thank you, its nice to know someone at your end is aware of the problem. Will you please let us know how to fix this .

trying to connect remotely and it saying remote has out of date version. Both have the latest version 15.15.5

I do have the same problem too. Both my computers are running version15.15.5 and no matter how many times ı have tried I couldn't connect to my computer.

Hi

Same here, both computers downloaded fresh copies and get the same error. Seems like someone needs to UAT before releasing an update.

So how can we fix this issue? I have no time.

I'm having the same issue this morning trying to connect between two pcs both using a free licence (non-commerical use only)

It was working originally until it updated to the latest version yesterday.

I get two error screens.

One with Version out-of-date:Update the remote TeamViewer and another with Unable to connect. The Unable to connect one only popped up after 10+attempts to connect.

I tried the following potential solutions which did not work for me.

• Updated both teamviewers on both pcs to latest version and tried to connect.
• Uninstalled all instances of TeamViewer and Downgraded to Version 14 on both pcs and tried to connect.
• Uninstalled all instances of TeamViewer and Downgraded to Version 10 and tried to connect.
• Tried Quick Support Version 14 and tried to connect.
• Used latest version of Teamviewer and tried connecting to a lower version

I have exhausted all Google searches to no avail.

This link suggests adding your licence to the tvinfo.ini file but I'm unsure how to write that.

It would be great if Teamviewer support could advise on the issue

Yes, please I have this issue, would please provided us with the solution ASAP.

Thanks

Hello

I am using free license TeamViewer to control my laptop in other room and occasionally to support my parents with their technical issues. Everything was working fine for a long time, however today my connection to remote drops after a minute.

I have already tried reinstalling TV on both machines, updates and resetting network, however nothing seems to work. What is causing this? Is there a fix?

Thanks

Chris

The same with 15.15.5 here... we need an urgent answer from team viewer