Version out of date (February 25, 2021)Closed
Hi all,
we are getting reports from our users getting the below message and issues connecting:
We are working on a solution and will keep you updated here.
I start merging all posts as comments into this thread to keep all information in one place.
Thanks for your understanding and report!
Esther
Former Community Manager
So I went to use my Teamviewer that is free license (for non commercial use) and it would not work until it was updated. I did so on both computers and rebooted them but for some reason it still will not connect due to machine needing an update. i restarted both machines with no change. Is this a joke? Are we being forced to use something new? Please tell me the fix if there is any. Thank you.
hi, i have the same Problem. PLZ HELP
-- german --
ich habe alle 3 Cliens 2x PC 1x Laptop das neue Update eingespielt und immernoch das Problem.
Bitte dringend um hift, miene Frau geht am Sontag ins Krankenhaus und ich muss dringend Teamviewer wieder lauffäig bekommen, denn wenn sie im Krankenhaus ist kann ich nicht rein da ich aufgrund von Corona nicht ins Krankenhaus darf.
da bleibt mir nur Teamviewer.
Bitte Dringen.
viele Grüße
Hi again and thanks for your feedback so far.
I talked to our dev teams again:
We were able to identify the root cause in connection with an update to our backend systems that had the unwanted side effect that a lot of our users were not able to connect.
The issue has been resolved and we make sure that this will not happen again.
We are sorry for the inconvenience caused.
Best, Esther
Former Community Manager
Version 15.5.5 does not allow connection keeps insisting that the partner is at the wrong version when it is not - I think the whole world is request a fix to this urgently. Did you not carry out product testing before you released this!!!