Version out of date (February 25, 2021)Closed

Both sides are updated to 15.15.5, still unable to connect, prompt version problem.

Same issue today, versions on both side 15.15.5, can not connect!

When will this be resolved?

The same problem.

Both sides is 15.15.5

connecting PC to Mac

It has been resolved ten minutes ago

Is there a time line for resolving this issue?

Same here, this is the third post I see here about this issue and I hope it's not going to be deleted as the other two. Team Viewer, what the *bleep* are you doing?

Same here, this is the third post I see here about this issue and I hope it's not going to be deleted as the other two. Team Viewer, what the *bleep* are you doing?

I have the same issue

Just checked, looks like this issue was resolved now.

I had a quick chat with our devs. We are getting closer!

It can´t take much longer until it´s all resolved! Thanks for your patience!!! And sorry for this!

Has just now started working, even when connecting to an older version. Appears to have been a server-side problem.

I try to connect to another member, but on both sides TV asks to update the versions, and we just did on both sides, then restarted. The question stays and is mutual. No connection possible. Please help!

Same issue with version 15.15.5 on 25/2/21

Both PC updated

Downgrade to older version (Both PC's) doesn't fix teh problem , the same error (out of date remains)

I'm having the exact same issue.

Upgraded both devices to 15.15.5 and still doesn't work.

Tried downgrading the version I'm connecting from to an older version and that doesn't work either!!!

Support, good morning!

I'm trying to connect to another machine, but I can't ...

Both machines are in the current version: 15.5.5

Before this update occurred, it was working correctly, after updating TeamViewer on both machines, it is no longer possible to perform remote access.
Could you please check?

Same issue for me.

Not able to connect anymore a remote computer (Connection failure due to remote version out of date)

Local version: Debian 10 64bit, TeamViewer v15.15.5

Remote: Windows 10, TeamViewer 15.x.x ? 32bits

To check I have done a test with another remote computer

Local version: Linux 64, 15.15.5

Remote: Windows 32, 15.3

Same connection failure due to remote version out of date

I have then upgraded the remote to latest 15.15.5 and still get the same error message

All version are Free versions

I have a workaround. Uninstall the broken version on both local and remote. Install the last version 14 available. It's downloadable from the teamviewer website - do a search. Upgrade both local and remote versions from within teamviewer to ver 15.2.2756. Both my systems are now talking to each other

I had no reason to suspect this having had no issues for years but it looks like a recent update to BitDefender software basically killed the access through Teamviewer. Having removed BitDefender on the target computer I tried again and while it didn't work the error didn't appear so now removing BitDefender from the source to see if it works and then try a re-install of it to fix.

not really :)

the best *bleep* i ever see

I get the same problem. First I had the issue that alot of thers had that the remote session failed because the version was to old. Now that seems be fixed but now I also get the 1 minute block warning. Check license or upgade...anoying as *bleep*. I have been contacting TW about this multiple times. sometimes the problem just dissapears and then reappear. I guess this is a time when it appears again.

We un-installed 15.15.5 and re-installed an earlier version (15.13.6) on both machines and we are OK now.

But now I see the most recent comments here that indicate issue is resolved with 15.15.5 too.

Not sure that I trust auto-update any more. I've turned it off...

But I haven't solved yet. I still have this problem, although I'm using the free version.🤣

Hi - can you try to go back to the latest version? It should work again! Thanks

Guys, I had the same problem. I reinstalled it on my machine and on the machine that I am controlling the same version that I installed, which is now on TeamViewer 15.5.5 of 17/02/2021. As soon as I installed it again, the first time I didn't check the box to clear my settings and it gave the same problem. The second time I selected the box to delete my settings, I logged in again and it worked !! I don't know if it will help you, but here it worked this way! Try to delete the settings on both machines. Oh, and even so, he kept the machine in the "Computers & Contacts" tab, as it is linked to the login.

Issue seems to be fixed by itself but its quite strange as i didn't do anything.

i just get looged out after less then 1 min on my remote session, get a timeout and cant reconnect to the computer again.

Hello, I use TW to connect to my notebook on the same home network, I've been using free licence fine for months but today I can't stay connected to the other computer for more than 1 minute.

It just disconnects by showing a time out error. I know if commercial usage is detected, clients get disconnected but even that takes 5 minutes AFAIK? And I haven't seen a detection warning. Why is this happening, any clue?

Same thing is happening to me: https://community.teamviewer.com/English/categories/teamviewer-12