Version out of date (February 25, 2021)

Esther · 2021-02-25T12:15:27+00:00

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Esther

Hi all,

we are getting reports from our users getting the below message and issues connecting:

We are working on a solution and will keep you updated here.

I start merging all posts as comments into this thread to keep all information in one place.

Thanks for your understanding and report!

Esther

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Accepted answers

Esther

Hi again and thanks for your feedback so far.

I talked to our dev teams again:

We were able to identify the root cause in connection with an update to our backend systems that had the unwanted side effect that a lot of our users were not able to connect.

The issue has been resolved and we make sure that this will not happen again.

We are sorry for the inconvenience caused.

Best, Esther

All comments

soniarodri

I have the same problem: Version 15.15.5 on Win10 on both sides, I get a "version out of date"

Thanks for the information, I hope they can solve it asap

Sonia

pdymel

Thanks for the update

GabiTelf

Same here, i connected from work computer to my personal laptop at home everyday for a few months, but today tw told me that version on my laptop is older therefor i asked my girlfriend to update tw on laptop so i can acces it from work, she update it to version 15.15.5(32 bit) the same version i have on work computer, but i cannot connect because i get the following error: your partner is uaing an older version of teamviewer please update teamviewer to connect, that's insane because i have same verions on both devices

Daniel_Drury

Just tried it on another set of computers. Same problem with error. The check for updates 100% confirms it is the latest version. Even the advanced settings are configured the same.

emiricius

Well, I have same problem today (25.feb) - after update cannot connect on any updated and restarted device. Probably some bug in new update

BarryK_

I have 4 people on a paid license who start work within 2 hours who use Teamviewer to do tax returns during the middle of tax season.

Does anyone have suggestions so the entire day is not wasted?

VirusAlert

Anch'io stesso problema da circa 2 ore. Aggiornati 3 PC alla versione 15.15.5 e tutti, connettendosi tra loro, rispondono "version out of date".

Same here for 2 hours now. 3 PC updated to 15.15.5 and all say "version out of date" when connecting each other

Effe

Same problem. Two of us used it yesterday and we both received no warnings. Thanks you all for blocking us.

SWC_Blokus

Hello,

i am trying to set up a raspberry Pi to install into a remote network of mine. Everything worked perfectly while I set it up at home, but as soon as I connect the PI in the remote network and try to connect, I get the following error in the logs:

2021/02/25 12:00:32.572 10784 2765745 0 CreateClassicSession::HandleRequestRouteResponse(): Response: NOROUTE_LicenseNeeded@RouterIp= Timeout=0 TranserRate=0 ActionId=0 PassiveUserId=0 UsedLicenseType=0 IsClientReportingStatistics=0 TimeoutMessage=0 LimitedStreamTypes=0 StreamBandwidth=0 StreamLimitString= LicenseFeatureSetActive=[Uninitialized] LicenseFeatureSetPassive=[Uninitialized] DomainName= BlockZoneRemainingTime=0 PassiveUserPublicKey=0x0 CommercialBlockerOffender=Unknown NoSessionMessages

2021/02/25 12:00:32.573 10784 2765745 0 SessionControl::TerminateSession: Termination before establishing the Remote Session

2021/02/25 12:00:32.573 10784 2765746 0!! LoginOutgoing: ConnectFinished - error: LicenseNeeded, Errorcode=35

The network may look like that of corporate environment because of very strict IP-Tables (which is why I wanted TV in the first place). Does TV detect that and think that I am not doing personal use? I mean, its a raspberry PI running Raspbian, not some huge server.

any help would be greatly appreciated :)

Rinkuji

deleted

Rinkuji

VGer

Same here with all computers running 15.15.5 and all say "version out of date" when attempting to connect. It was working fine 12 hours ago.

VGer

Same here with all computers running 15.15.5 and all say "version out of date" when attempting to connect.

kjeld

I am having the same problem with version 15.5.5. Is there a know solution?

Chrisflex

Version 15.15.5 is not Working

Updated both my PC's still get the error that says it needs to be updated

George_Orfanidis

I have been using the free version of teamviewer for some time now. It's for personal use to connect to a remote computer. Suddenly, and will I had already connected to my remote computer a couple of times a message appeared mentioning that the remote machine uses an old version and should be updated.

I updated the remote version, the local one and rebooted both systems. Nothing seems to work though. The message is the same stating the remote machine has old version and should be updated.

Has anyone any idea how to resolve this issue?

My current version is 15.15.5 and I am running Ubuntu on both machines (16.04 for a little longer and 18.04).

tvalfa

Version 15.15.5 is not Working Updated both my PC's

Dornford

I have two computers which were both connecting fine with Teamviewer. This morning on connection attempt I got the notification that the remote computer was running an old version. I updated both machines to version 15.15.5 but I still get the "The remote Teamviewer is running an old version..." message. I have rebooted both machines.

Anyone any ideas how to fix this?

Cheers,

Adrian.

Jiranan

I have been using TeamViewer with a free license for almost 1 year, and today I have got a message from TeamViewer which was my TeamViewer is running an old version and I need to update it to the lasted version. I did update to the latest version which is version 15.5.5. However, I still cannot connect to my partner's computer.

Could anyone please tell me what should I do or what should I suppose to do with that problem?

thank you

Chillfinger

If I open up Teamviewer . Try to connect to my works PC . It tells me the software is out of date at the other end.

Both ends are now updated to the latest level. 15.15.5. ( i think ) but still i get the same message and can't log on. Both computers have been restarted too

Pnn_123_pnn

I have the last version as my friend. it is 15.15.01

And we have internet but I can't connect.

Do you have some technical issues?

Pnn_123_pnn

I have the last version of TW 15.15.01

And my friend too.

We have internet connection but we can't connect.

Do your have some technical issues?

gentlemanmike

Until recently I was able to connect to my wife's remote computer without a problem, however, today I try and connect and I get the following error:

However, BOTH machine are running the most up to date version (see below)

Has anyone else had this problem?

Thanks Mike

Flavio2811

If I try to access my PCs, this message appears: "The remote Team Viewr is running an old version which is out of date. Therefore you cannot connect to this version anymore. Your connecxtion partner can update TeamViewer by clicking on "Help"

But on all the PCs the latest version in already installed

What can i do?

KBPro_NET

All of my devices are on a closed network and are running version 15.15.5 and I still can not access any of them from one another from a closed or outside connection. I was able to before this update so I know it isn't a network config issue. I have also tested pings on my closed network and all communications are good. How am I supposed to resolve this? Thank you for your time and efforts!

shelm

Hi, this morning I wasn't able to connect to my remote pc, I got this message.

"The remote Teamviewer is running an old version which is out of date" and then some more telling me how to update it. Great did that with both clients, so both are now 15.15.5 (32-bit) and yet when I try to connect I get the same error, even when I try to connect from the remote pc back to me at home.

I removed the client and re-installed on both devices, still no luck.

Is there a problem with version 15.15.5?

Regards, Steve

Achilleas

Im getting this error i have on both sides version 15.15.15.

I can do anything, even i reinstall teamviewer in last version on both sides.

spikey1973

I just had contact with teamviewer help, they are aware of the issue.

It is not just the free version that has this problem but also the licensed versions.

they are working on the issue, and was informed that they hope it will be solved by the end of the day, but of course without guarantee.

I just thought to post this here for you all to be informed.

Kind greats

Matthieu

Workalcoholic

Same problem as many others here. Was working fine yesterday. Have tried everything, even uninstalled and reinstalled on both devices. Still cannot connect remotely.

Os_kokos

There was an error. Although yesterday everything was good. deleted team viewer on two computers and re-installed everything from the official website. on two computers the newest versions but the bug does not disappear and I can not connect.