I'm really Worried

UVE
UVE Posts: 2 ✭✭
edited April 2023 in IoT Forum

hi i'm really worried, i've just paid and stills my account displays thats a free version, even after i submitted my invoice number

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Answers

  • JoshP
    JoshP Posts: 894 Community Manager 🌍

    Hello @UVE

    Thanks for your post.

    Activation of the license is manually done by the user.

    After the purchase, you should have received an email thanking you for your purchase and providing a link to help you Get Started

    https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

    If you cannot find this email, PM me your email address used for purchase, and I am happy to re-send it.

    Josh P.

    Senior Community Moderator

    ---

  • UVE
    UVE Posts: 2 ✭✭

    Hi josh, thank you for your answer, i did it so, i put the invoice number on the web, after a first message "positive", something went wrong, now the account is still set "FREE" but i paid ....

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