Xiaomi Redmi Quicksupport works only one time

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tkleetv
tkleetv Posts: 1 ✭
in Mobile

Hi,

I installed quicksupport and its add-on on a Xiaomi Redmi 9T. I could connect to it successfully over the internet from a PC one time. After that, the next connection only allowed me to view the screen, and no remote control. Furthermore, viewing only should show the the screen touches but I don't get that either.

How do I make this work reliably?


Thanks.

Answers

  • Claude_53
    Claude_53 Posts: 1 ✭
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    Hi, same problem on a Xiaomi Redmi Note 9 and Xiaomi Redmi Note 9S.

    Thanks

  • Solarwin
    Solarwin Posts: 1 ✭
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    The add-on seems to allow remote control on the day you install it, but the following day it only displays the screen, as the OP said.

    I uninstall the add-on and then install it again, that seems to work for another day.

    Would be nice not to have to do that though

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello all,

    Once the Universal add-on is installed, it should remain as it is and not change the behaviour after a reboot.

    Did you update the firmware of your devices?

    Community Manager

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