Problem with receiving nothifications from users (email support@domain.servicecamp.com)

Options

Hi,

Does have anybody problem with domain @servicecamp.com ? From today morning my service camp don't report me about new issues from users. I don't see new tickets on platform.

Best Answer

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    edited May 2021 Answer ✓
    Options

    Hello @KrystianK2021,

    We have the confirmation of a current issue with Servicecamp instances.

    The only workaround you can use so far is to create tickets on behalf of the customer manually...

    We will update you here as soon as we have new relevant information.

    We are sorry for the inconveniences caused.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    edited May 2021 Answer ✓
    Options

    Hello @KrystianK2021,

    We have the confirmation of a current issue with Servicecamp instances.

    The only workaround you can use so far is to create tickets on behalf of the customer manually...

    We will update you here as soon as we have new relevant information.

    We are sorry for the inconveniences caused.

    Community Manager

  • KrystianK2021
    KrystianK2021 Posts: 2 ✭✭
    Options

    Actually works properly.

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    Options

    Thank you for your update! ✌

    Community Manager