Thank you for playing fair

Yes!!

I only have one user name its ... 'rlhatten1'

[file removed per Community Guidelines]

The online form will NOT accept any entry..> there's a red box around the field upon trying to enter anything into it.

Here is a previous form I had filled out last year for the same reset request.. maybe you can use this a the PDF it requesting...

JoshP helped with this response. I had not realized that the ID number (hidden in the app) was what was being requested...

It is not the account but the individual TeamViewer ID that is flagged: https://community.teamviewer.com/t5/Knowledge-Base-EN/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

""You must enter the 9 or 10 digit TeamViewer ID number that is displayed in the app where the alert appears.""

Finally after months of waiting I got the "Reset pdf Online form' submitted ... it was looking for the 9-10 digit number (of the "Individual TV ID not my account name)....... hopefully this won't continue to happen..

@Esther , hello again, its third day today and my reset request is still under review. Tomorrow is a weekend, can we expect problem to be fixed today at least? We cant even order groceries with that 30-40seconds every 5-15 minutes. Please can you double check with the team who's job is to go through applications? Thanks in advance

PS i sent u my ID in PM.

Hi rhatten - Thanks for submitting the form. The team will now review it and hopefully reset your IDs. The process can take a few days depending on the number of requests. Please do not upload TeamViewer IDs to the Community. Thanks!

I was totally surprised by getting flagged for commercial use. I have used TV for over 10 years. I also did not fully understand the "reset" process. I filled out the PDF, but did not understand that I was to print it out, sign it, then scan it again and upload. So I just downloaded it, then uploaded without signing it, and then I realized it was also missing my 3rd computer ID. When I try to upload a corrected PDF, I get the message that I have "already sent the reset form". How do I fix this?

Blog post is very reasonable but I am still locked out. I have requested a reset and filled out the form and generated the pdf. I am using team viewer to access my home computers from a laptop because I am completely confined to bed following spinal surgery so "print out the pdf, sign it and scan it" is completely impossible for me, my printer is in a different room on a different floor of my home and I cannot leave my bed. A solution would be very welcome because TeamViewer has been a lifesaver for me while I have been so confined!

tia

Andy Parker

Hi @Andy_Parker

As far as I know is a digital signature possible as well. I will check with the team to confirm.

Hi @rhatten

Your request from last week is still under review. I am keeping my fingers crossed the team will be able to process it soon. Once reset you can upload a new form for the other IDs.

HI @Astroaxl

Yes - the team will check every request and all IDs submitted and will get back to you within a few days. Thanks for your patience and best, Esther

HI @Ryukai

For me this sounds like this could cause the suspicion and yes - if this is the reason you will always get flagged again if you keep on making these connections. Thanks for asking!

Hi again - I think it is still worth a try requesting the reset. If you get the limitation again we have the proof that this was the case. Maybe the cause is something different. I am keeping my fingers crossed, Esther

I think temviewer try to force to buy licence for normal users like to help for family. New version and new alogorythm its useles, also temviewer try to get more information about user, this is not sam TV like yaer ago... This is corporation now. How its possible to get alert , TV detect i working on commercial software (OS) - YES i use windows this is commecial like 80% of PC...

Thanks Esther.

Hi @Doyen Thanks for your comment here on my blog and thanks for taking the time both reading and replying to it.

Actually, TeamViewer created a "new" license type called Remote Access license at the beginning of 2020. Our goal was to offer a low price, high-value solution for specific use cases like Remote Access or Remote Work. Classic examples are Home Offices or Server administration to a limited extent. While it interestingly fell together with the global pandemic, we actually worked on this solution long before to cover specific cases as you mentioned above to address the need for power users or very small businesses where a Business subscription simply is "too much" and features like remote printing or black screen are needed.

Let me share with you a couple of links to learn more about it:

NEW LICENSE: Use case-specific license for a fixed number of devices

FAQ on Remote Access Plan

https://www.teamviewer.com/en/product-descriptions/ or https://static.teamviewer.com/resources/2021/02/Products-Description-new.pdf if you can´t access the first link

Once again thanks and let me know what you think about the "Remote Access license".

Hi @Esther, I looked over the license, and the problem is still in the principle of the license. "One remote worker". The plan is geared towards a person who needs to remotely connect to a business. Let's look at the product description:

"Enable instant and highly secure access to *corporate* networks, systems, and files from remote locations."

It's a license that allows one worker to access 3 machines, for half of the cost for a business license that would enable a person to access 200 devices. The intent is for this to be used by corporate employees, and it is priced accordingly. There is nothing wrong with it, but it's not a solution for personal users. That's the real problem here though. All of the plans and such are looked though a 'business lens'.

This is a rhetorical question, but I have to wonder how much TV spends maintaining the 'free user' side of the business. Clearly you need to have staff that manage that part of the operation, and yet there is no income to pay for that cost.

What likely needs to happen is that TV needs to do a product analysis, in which they look directly at the 270+ pages of people who have complained about false positive 'business' detection flags on their accounts. Let's be honest, those people are not 'workers' who are going the extra mile to score a free piece of software. They're usually just people who have advanced knowledge of computers--enough so that they can help others. So let's ask... what is it that these people are doing? And who are they doing it for? What kinds of networks? What kind of access? How much time?

In order to develop a product for a 'personal user' license, you have to look at it from that perspective. This is something foreign to TV, since it has always looked at the business model. You need to design something from the ground up explicitly for personal users. This includes--but is not limited to--a simple subscription method.

Ideally, TV should have a 'personal' website, which in actuality is just a unique domain name pointing to a 'personal' web page on the main site. There should be a simple system for personal users to subscribe, without needing to chat with a sales rep. What about free trials? You don't need it... you already have the 'free user' option. This is simply a method to convert free users into subscribers, who get the benefit of knowing exactly what they are paying for, without worry of false positives.

But it needs to be priced appropriately. Heck, you could have one personal license at $5 a month (paid annually) that allows for 25 managed devices, and another personal license at $10 a month that allows for 50 managed devices. The license would prohibit use on corporate networks and in other business environments. You work into the software whatever is necessary to 'tailor' the software so that the features are designed to appeal only to personal users.

This could include a maximum amount of time that the user could be connected remotely each week. Hey, if a person is connected 8 hours a day, 5 days a week, then it doesn't matter what computers they are accessing, that is business use. Perhaps a personal license also puts a limit on each connection's time... say 30 minutes? Or an hour at most. After that they need to reconnect. It's not unreasonable. Zoom does something similar with their 'free' offering only allowing 40 minutes.

There are examples everywhere of businesses that tailor their software to meet the demands of people and business. The software 'TurboTax' has many versions. Some only do basic returns, and they cost far less than the software that can handle a business return. The software isn't corporate software that they allow personal users to use, and so there is no issue of a business trying to avoid paying for the proper software package.

However, the first step is approaching this from a personal--not business--perspective. Heck, I'd even be willing to offer some feedback or sit in on a virtual meeting--no charge. Before the industry changed, I was a computer technician at IBM and I also did beta testing of software for Microsoft. This is why I haven't made a post bemoaning a false positive detection. I know that this isn't something simple. But having people get 'free' use of 'business' software is not really ideal either. I'm not sure how many 'free users' have been active of late, but something tells me it's a fairly high number. But this is the time to create a product to target that group--and its unique needs.

You know what this reminds me of...? Leggings! 😄 Bear with me for a moment...

I'm sure you've heard of the company called Lululemon... yes? They started as a company that made yoga pants, leggings, and other active wear for women. They became very successful and profitable, but their earnings hit a plateau. So they looked at their business model, and made a decision... Instead of reinforcing sexist gender stereotypes, they opened up and started selling to men as well. Years later, they do over $4 billion a year in sales and 25% of it comes from men! (Yes, guys wear Lululemon--and leggings.) Read those numbers again.

But they had to get out of the mindset of only selling to one group. TV is in that mindset with respect to business. It doesn't see the potential in personal users, and so it's never really looked at building that side of the business. Much like Lululemon, you're leaving cash on the table.

There are other products that are happy to pick up those personal users, and guess what... A personal user who uses software from your competitor is far more likely to buy a business license from that competitor if they get a job that needs it. Word of mouth matters.

When I was taking a management seminar years ago, they mentioned a statistic that made me pause. The short of it is that when a customer has a good experience, they will tell (on average) 18 people about it--but if they have a bad experience they will tell 23 people. My point? Simple... That 270+ page thread on false positives isn't doing TV any favors. While corporate may think "they're only free users", the reality is that many of those 'free users' end up in jobs where they are the ones recommending software to business. Or they may just talk about their experience. Either way--in my opinion--these false positives are doing more damage to TV's bottom line than any lost subscription income.

Look, I know what business is like. I know that getting managers to warm to ideas isn't easy. But the magic word here is MONEY. As the country recovers from the pandemic, new businesses may decide to have more work done remotely. Getting the TV product in front of satisfied personal users means you have an advantage when it comes to getting that business license sale.

So instead of working against free users with false positive detections, develop a product and a price point that brings them in. Look at Microsoft... They essentially gave away Windows 10 so they could keep a lock on their market share of businesses using the software. Rhetorical... How many business licenses does TV have for Microsoft Windows? Yet Microsoft's success was built on the backs of personal users.

TV is only reaching half of their potential customer base at present. As they say in business, if you won't satisfy the needs of a prospective customer, then your competitors will. TV already has the solid product, now they need the proper license and price point for the personal user market. Because if they don't, someone else will.

It's been 7 days and i haven't heard anything. So how do i go about getting this sorted please? Do i have to fill the form in again online and wait another 7 days?