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Not able to connect to a remote laptop

pparames Posts: 1 Newbie
edited June 4 in General Questions

Hi all, when trying to connect to my father's laptop, although it appear online, when connecting, returns error.

This is with password saved, even when i try using the id is returning the error.

I'm sure of the password.

Can you help me to know why is this happenning?



  • JeanK
    JeanK Posts: 4,733 Senior Moderator

    Hello @pparames,

    I recommend defining the password again.

    Also, you could try to restart the TeamViewer service on both sides of the connection:

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