Want to delete old account

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I have 2 accounts for teamviewer

One is for my primary email address but I cannot access it, I never remember setting up 2FA, however it asks for a 2FA code and I am unable to provide it - I want to delete this account

The account I actually use is for my secondary email address and I want to change this account to my primary email, however I cannot delete that old account so I am stuck

Answers

  • Justin
    Justin Posts: 802 [Former Staff]
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    Hello @mb55177,

    I understand correctly that your current account @mb55177 has your second email set up. So you want to change the email from this account (@mb55177) to your primary email. However, you don't have access to your primary email, neither to log in here nor in your mail program?


    Please let me know further.


    Best,

    Justin

    German Community Moderator