link icon
Ask The Community

Are you working with Insider Builds❓

Participate in our survey and get to know the new UI 👉 here 👈.

Teamviewer not sending password reset to email account July 13,2021

Geena Posts: 1 Newbie

Downloaded new version, it's not filling in my password so I have done a password reset several times but I am not receiving email for resetting my password.


  • JeanK
    JeanK Posts: 4,882 Senior Moderator

    Hello @Geena,

    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to [email protected].
    • As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

    Tell us your Computer Nightmare Story and let's scare each other - Happy Halloween! 👻🎃


    French Community moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer