No activation email

Bryn
Bryn Posts: 3 ✭✭
in General questions

Hi I bought a basic TV license yesterday.

Recieved the confirmation email (and recieved an order number). But not recieved either a reciept or activation ink. How do I find the staus of this order? and get an activation link?

Answers

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @Bryn,

    Please go ahead and check your emails in a couple of minutes.


    Let me know if you received it.


    Best,

    Justin

    German Community Moderator

  • Bryn
    Bryn Posts: 3 ✭✭

    Hi

    Sadly I have not recieved anything yet. Which email have you sent too?

  • Bryn
    Bryn Posts: 3 ✭✭

    I have recived everything now.

    Thank you :)

  • MR_DAVE
    MR_DAVE Posts: 4 ✭✭

    I experience the same issue. The Support Team is not available during weekends. I have created a ticket through Twitter chat. Will there be a way to speed up the resolution of this issue? This has financial implications so I hope this will be treated as an urgent and high priority one.

    Thank you!

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