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CarlosValdovinos
CarlosValdovinos Posts: 2 ✭✭
edited November 2021 in General Questions

I have 3 devices registered as trusted devices.


But i cannot access in the third device.


I had it registered ande deleted several times, and still i cant access

Answers

  • JeanK
    JeanK Posts: 5,643 Community Manager 🌍
    edited December 2021

    Hello @CarlosValdovinos,

    The trusted devices do not grant access to your computers.

    Trusted Devices provides an extra layer of security for your TeamViewer Account. As a preventive measure to ensure your account's security, you need to authorize new devices on which you sign in to your TeamViewer Account for the first time. 

    Please find more information regarding trusted devices here.

    The issue you are having must be somewhere else.

    Could you describe a little more what you are seeing when trying to access this third computer? Any error message? Anything in particular?

    Community Manager

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  • Thank You i solved my problem by slowly browsing through the console.


    Thanks

  • JeanK
    JeanK Posts: 5,643 Community Manager 🌍

    Awesome news! Glad to hear that. 😊

    Hope to see you soon in our Community! 🍀

    All the best,

    JeanK

    Community Manager

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