Get rid of annoying adverts every time I finish a session

exxatech
exxatech Posts: 3 ✭✭
in General questions

Firstly, I tried to add a support request and it keeps redirecting me to here. Very annoying.

OK, I have the business edition which I paid for.

Every time I finish a remote session I get spammed with adverts I can't get rid of.

Let me know how I can remove this.

Thanks,

Alastair

Answers

  • Akiho
    Akiho Posts: 1,210 Moderator ☑

    Hi @exxatech,

    Thank you for your post!!

    In order to assist you properly, I'd like to confirm the adverts you are mentioning about.

    Is it a pop-up message regarding "sponsored session"?

    Thank you in advance for answering the question and hope to hear from you soon in the Community 🍀

    Best regards,

    Akiho


    P.S.  Please note that signing in to a licensed TeamViewer account is required in order to submit a support ticket.

    👉How to submit a ticket


    Japanese Community Moderator / コミュニティモデレーター

  • exxatech
    exxatech Posts: 3 ✭✭

    Hi Akiho,

    See attached image. The content changes but size and format stays the same.

    Thanks!

    Alastair

    teamviewer_popup.png


  • Akiho
    Akiho Posts: 1,210 Moderator ☑

    Hi @exxatech !

    Thank you for your response and the screenshot😊

    Honestly, I have no idea about it, therefore, I've confirmed this case internally.

    To begin with, could you try the following method, please?

    1. Re-login with your licensed TeamViewer account.
    2. After a remote session, please check that the “don’t show this message again" button will come up on the pop-up message.
    3. When you confirmed this button, kindly click the button, please.

    Hope this would be useful!

    It would be really great if you could tell me whether this helps your case or not🍀 So that I may assist you further!

    Looking forward to hearing from you!

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • exxatech
    exxatech Posts: 3 ✭✭
    1. I logged back in again and tried a computer and after I ended the session the pop-up didn't appear anymore!
    2. I had previously done that.
    3. And that.

    Hopefully that fixed it.

    Thanks for all your help!

    Alastair

  • Akiho
    Akiho Posts: 1,210 Moderator ☑

    Hello @exxatech,

    Thank you for letting me know that re-login with your licensed TeamViewer account worked✨

    I'm so glad that I could help you😊

    If there is anything that I can help you in the near future, please feel free to post it in the Community.

    Hope to see you again in the Community.

    Have a good day.

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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