Change of licence holder

BrettRow
BrettRow Posts: 3 ✭✭
in General questions

I originally purchased 2 Business licences via my company credit card so I am associated with the account.

We changed from standalone to subscription licences a while back and I receive the renewal notices.

I will retire shortly so need to find out how to transfer "ownership" to someone else in the company. I have already changed the associated email address on the Customer Portal but still receive order and invoice notices.

Best Answer

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍
    Answer ✓

    This means, that none of the Business licenses you are mentioning are activated on your account.

    In this case, the best option would be to call us directly:

    ➡ Telephone support

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @BrettRow,

    Our customer support can process a license transfer for you.

    Please contact our team directly via this link:

    ➜ Contact our customer support

    Community Manager

  • BrettRow
    BrettRow Posts: 3 ✭✭

    That link just returns me to the Community Announcement page. No sign of any support contact method.

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍
    Answer ✓

    This means, that none of the Business licenses you are mentioning are activated on your account.

    In this case, the best option would be to call us directly:

    ➡ Telephone support

    Community Manager

  • BrettRow
    BrettRow Posts: 3 ✭✭

    Thanks, have just gone through that and changed the details.

    Thanks for the assist.

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    You're welcome!

    Glad I could help. 😊

    Community Manager

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