M1Max to Remote Computers
When connected to remote computers (Mac or Windows) from the new MacBook Pro M1 Max the remote site is hyper sensitive. Single clicking sometimes results in no click at all and other times it thinks the mouse or trackpad were clicked twice. Other times it thinks the mouse button is held down and I have to treble click the mouse to "unclick" it. For the keyboard it sometimes thinks the Command, Option or Shift key are held down so you have to hit these keys several times to deselect these also. I spend half my day connected to remote computers so this a nightmare.
Hello all,
We have released today a new update (v15.26.5) that should resolve the issue.
It should be already available to download.
Change Logs will follow shortly.
Looking forward to reading your feedback! 🙏
@Wilburx3 @CR15P0 @taenzerme @kavaa @uda @ZuevAV @FilterBoy @SteenhauerMV @dobbie @charlesit @dmorley86 @dsnchitwood @twine
Community Manager
Update 15.26.5 does fix the issue. Thank you! You have no idea what trouble this has caused.
Confirmed, 15.26.5 is a fix. (Macbook Pro M1 Max, macOS 12.1)
Result!
15.26.5 has fixed this issue for me as well. Thanks for the help on this one!
@Esther Can you please make this a priority case? Its realy onworkable! Can you add a discount or add additional subscribtion months to my company account because of a non working product?
Im going to look for an alternative, TV its not reliable anymore. Working on customer machines making sudden selections, moving sudden folders etc is not done.
@uda as mentioned last week, our team is working on a solution.
We will update you guys here as soon as we know more.
Thank you for your patience.
Community Manager
Maybe contact 9to5mac and Macrumors to get this some attention.
I got an update tonight again.
I wonder if these versions are area specific. I’m in the UK.
and did that update fix it???????
I'm at 15.25.5 too and can't update. I have the same annoying issue where mz mouse clicks random and does wird stuff. My workaround is to use TV in a VM running Win 11 arm... Works for me
Confirmed, 15.26.4 not a fix.
Same here, still not working as it should!
Can confirm that the Parallels Windows workaround indeed works. But this is not acceptable.
This was reported on December 10th, almost 1,5 months ago.
TeamViewer has been completely unusable on all of our M1 Max devices since then.
I would expect TeamViewer to have tested their product on the new Macbooks right away after release or - beeing the dominant player in the remote support tools market - getting test devices from Apple early on before the release.
We're on a paid premium plan and it's not like TeamViewer is cheap compared to other tools. At least a beta fix could be expected after such a long period.
Still not fixes the issues an M1 Pro/Max with this version.
Mouse clicks not registered, keep dragging selections of object/text.
@JeanK How long is this gonna take to fix this problem what going on now for 2.5 months!?
Any update on a time frame for this being addressed?
Any update on an actual time frame for this being addressed?
Yesssss! Thank you!
Have now installed the latest beta and can confirm it makes no difference (not surprised thought as any release with a fix would be documented here I’d hope).
Can confirm that running Windows 11 in parallels is a work around though, if you’re lucky enough to have the option.
Same here, Teamviewer really needs to get there focus on this 100%
Mine will only update to 15.25.5 and now reports it's up-to-date. Still having the same problem though.
When we check for updates, we don't see the new version...
But indeed, it takes to much time for Teamviewer to provide a proper fix!
I got this new version 15.26 but still the same problem!
Works equally bad for me on both touchpad and bluetooth mouse
________________
Team answer.
An update of TeamViewer is scheduled in January ( v 15.26) which should help with this.
but it is not exactly 😅
Final answer after weeks of correspondence and sending logs.
________________
Thank you for your reply.
Some of our users have also reported that changing this setting in the options on the remote side helped.
I´m sorry that you´re impacted by this issue.
Our developers are still looking for a solution and I will inform you as soon as it is found.
Thank you in advance for your patience.
Premium +2 channel
No No, but raising prices and slow support and not making the product better, that's where they are good at.
Fixing problems not so much... Money is more important than happy customers.
Looking at **Third Party Product** or **Third Party Product** at the moment
And Teamviewer Shame on you for the removal of words see here;
Hello everybody,
I wanted to give you an update on this issue.
Our dev team is still investigating with high priority the root cause of this issue.
We will update you guys here as soon as we know more.
Stay tuned... and thank you for your patience, trust and understanding. 🙏
Community Manager
You really need to put some pressure on development! It is a non workable solution on both Macbook itself and with a mouse or external Screen.
We use teamviewer for a reason and need it to function 100%
It limits us in the work we need to do, so where can we send the invoice to for the lost time that we have with this issue?
Its 1. Frustrating 2. Scary for the client 3. you can really mess things up 4. Unresponsive or mis clicks / drags take time!
It does not happen once a day! Every Session! multiple times!!!
REALLY UNHAPPY how this is being handled!
No Test versions what so ever? We NEED A SOLUTION! Its not workable.
Hello all,
We have released today a new update (v15.26.5) that should resolve the issue.
It should be already available to download.
Change Logs will follow shortly.
Looking forward to reading your feedback! 🙏
@Wilburx3 @CR15P0 @taenzerme @kavaa @uda @ZuevAV @FilterBoy @SteenhauerMV @dobbie @charlesit @dmorley86 @dsnchitwood @twine
Community Manager
15.26.5 seems to have fixed the issue for me! What a relief..