I get a pop-up Teamviewer trying to install new helper tool
I have only one Teamviewer in the Application folder on my iMac. Every time my computer restarts, this pop-up shows up and I hit cancel twice and it goes away. It is okay when I am at my desk, and I can do that. The problem is when I am traveling, I cannot login to my computer as this pop-up window is blocking my access and I am not there to cancel it. How can I get rid of this pop-up, I have deleted and re-installed the Teamviewer app but the result is the same. Need help
Answers
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i have the same issue
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Thank you for posting on TeamViewer Community and Hope you had a great weekend! 🍀
Would you mind to take some time to check out the following replied from @MoreCoffee about the error message on install new helper please:
Hope the information will be helpful and feel free to comment below if additional information is needed.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
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I am using 15.27.3 and I have only one Teamviewer on the machine in the Applications folder
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I have done a re-install of the Teamviewer and I have only one one Teamviewer on my machine in the Applications folder. I still get the pop-up when the machine restarts or reboots.
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I had this issue for several months and tried all of the suggestions and none of them work. I did stumble on a solution that worked for me though:
- Within the TeamViewer Remote Control window, I had the box ticked for "Start TeamViewer with System". I unchecked this box and closed down TeamViewer
- On the dock bar, I right clicked on the TeamViewer icon, Options and unticked "Open at Login"
- I went to System Preferences, Users and Groups and then Login Items at the top centre. I then added TeamViewer by clicking on the "+". For me, I clicked on the tick box to Hide this when launched.
- I restarted the computer and have had no issues since doing this
It appears to be something to do with the "Start TeamViewer with System" on my computer.
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By applying these steps which are mentioned in this thread. It works perfectly. There will be no pop up error. Follow the above mentioned step by step.
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Thank you for your assistance.
I was having no issue with my MacAir laptop but only on my iMac Desktop that this install TV Helper tool pop up was coming up. I followed your suggestion but I still have the window pop-up appearing to install new helper tool. The TV application does not start on my Desktop, until I enter the password twice or hit cancel twice. This is oaky if I am sitting with both computers next to one another but remotely, I am not them so I cannot access my Desktop because the TV app is not running.
Any other suggestions will be helpful. Regards
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Please Help! I cant open the teamviewer app as this essage keeps coming up.... I reinstalled the app with no luck.
- I CANT DO STEP #1 that is listed above because i cant get into the application to DO THAT STEP (1. Within the TeamViewer Remote Control window, I had the box ticked for "Start TeamViewer with System". I unchecked this box and closed down TeamViewer)
PLease help me get this working
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@jillebeen Are you running macOS 13 Ventura already? If you are, please make sure you have not accidentally turned off TeamViewer's background components (System Settings - General - Login Items). Also, please make sure you are running the newest TeamViewer version (15.35.5 as of this date).
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