Computers Showing Offline when they are Online
Hello! I have the free version with three devices. One is a work laptop, a home PC, and a home laptop. When I am logged into TeamViewer on any of them, the other two show as offline, even if they are turned on. I have Easy Access set up. Do I need to be logged into Windows in person on the device in order to access it via TeamViewer?
Comments
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I have the same issue. I have allowed all PCs to wake for network access, they are all showing in My Computers. One continues to show offline or not connected to the internet but I know that it is on and also connected via ethernet. Is there anything else I need to check?
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This is still a problem in the newer builds as well.
===== Client Info =====
UI version: 15.41.0
Commit hash: f7b05d2b8
Domains:
├── ui-library: 1.35.3
├── oneapi-account-v1: 1.33.1
├── oneapi-audio-v1: 1.6.1
├── oneapi-auditlog-v1: 1.3.0
├── oneapi-backup-v0: 0.1.0
├── oneapi-chat-v1: 1.25.0
├── oneapi-common-v1: 1.0.1
├── oneapi-company-v0: 0.7.0
├── oneapi-conditionalaccess-v0: 0.8.0
├── oneapi-contacts-v1: 1.15.0
├── oneapi-custommodules-v1: 1.4.0
├── oneapi-endpointprotection-v1: 1.0.0
├── oneapi-feedback-v1: 1.3.0
├── oneapi-identity-v0: 0.2.1
├── oneapi-integrationcontacts-v0: 0.1.0
├── oneapi-legacydevices-v1: 1.14.0
├── oneapi-licenseactivation-v1: 1.2.0
├── oneapi-licensetrials-v0: 0.3.0
├── oneapi-manageddevices-v2: 2.29.0
├── oneapi-meta-v1: 1.2.1
├── oneapi-mobiledevicemanagement-v0: 0.25.0
├── oneapi-monitoring-v0: 0.26.0
├── oneapi-mydevice-v1: 1.22.0
├── oneapi-notificationcenter-v1: 1.4.1
├── oneapi-patchmanagement-v0: 0.24.0
├── oneapi-policies-v0: 0.6.0
├── oneapi-productmessaging-v0: 0.6.0
├── oneapi-recentconnections-v1: 1.7.0
├── oneapi-remoteaccessendpoints-v0: 0.3.0
├── oneapi-remotecontrol-v1: 1.22.0
├── oneapi-remoteprinting-v1: 1.4.2
├── oneapi-remotescripting-v0: 0.18.0
├── oneapi-rolloutconfigurations-v1: 1.1.0
├── oneapi-servicequeue-v1: 1.7.0
├── oneapi-sessionreporting-v0: 0.35.0
├── oneapi-smsinvite-v0: 0.3.0
├── oneapi-supportsessions-v1: 1.15.1
├── oneapi-tracking-v2: 2.0.0
├── oneapi-ui-v1: 1.21.0
├── oneapi-usergroups-v0: 0.6.0
├── oneapi-usermanagement-v1: 1.13.0
├── oneapi-userroles-v1: 1.8.0
├── oneapi-video-v1: 1.6.1
├── oneapi-wakeonlan-v1: 1.1.0
├── oneapi-webclientconfig-v1: 1.4.1
├── oneapi-webnotifications-v1: 1.0.0
└── webassembly-client: 1.0.274
===== Server Info =====
Host version: 15.43.8 C
Commit hash: ff604a2bb82
Build date: 2023-07-10T10:58:13Z
Domains:
├── account: 1.* (partially WPS)
├── account: 1.28.0
├── audio: 1.6.2
├── auditlog: 1.* (WPS)
├── chat: 1.24.0
├── company: 0.* (WPS)
├── conditionalaccess: 0.* (WPS)
├── contacts: 1.* (partially WPS)
├── contacts: 1.15.0
├── custommodules: 1.* (WPS)
├── endpointprotection: 0.* (WPS)
├── endpointprotection: 1.* (WPS)
├── feedback: 1.3.0
├── identity: 0.* (WPS)
├── integrationcontacts: 0.* (WPS)
├── legacydevices: 1.14.0
├── licensetrials: 0.3.0
├── manageddevices: 2.* (partially WPS)
├── manageddevices: 2.29.0
├── meta: 1.2.2
├── monitoring: 0.* (partially WPS)
├── monitoring: 0.28.1
├── mydevice: 1.22.0
├── notificationcenter: 1.4.6
├── patchmanagement: 0.* (partially WPS)
├── patchmanagement: 0.22.0
├── policies: 0.* (partially WPS)
├── policies: 0.6.2
├── recentconnections: 1.7.0
├── remoteaccessendpoints: 0.3.0
├── remotecontrol: 1.22.0
├── remoteprinting: 1.4.3
├── remotescripting: 0.* (WPS)
├── rolloutconfigurations: 1.* (WPS)
├── servicequeue: 1.* (WPS)
├── sessionreporting: 0.* (WPS)
├── smsinvite: 0.3.0
├── supportsessions: 1.16.0
├── tracking: 2.0.1
├── ui: 1.19.0
├── usergroups: 0.* (WPS)
├── usermanagement: 1.* (WPS)
├── userroles: 1.* (WPS)
├── video: 1.6.2
└── wakeonlan: 1.1.0
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