after a reset to free, should i reinstall teamviewer app

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WillemO
WillemO Posts: 5 ✭✭
in General questions


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  • WillemO
    WillemO Posts: 5 ✭✭
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    I am a user of TV free. A couple of days ago I suddenly was kicked out after 5 minutes for suspected commercial use. I submitted the form to reset and got the reply that this was granted for my own device and all 10 remote computers. Before I now try to use TV again, should I reinstall it? And what about the appdata and temp?

  • Akiho
    Akiho Posts: 1,218 Moderator ☑
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    Hi @WillemO,

    Thank you for reaching out to our Community and submitting the form.

    Once your TeamViewer IDs are reset, you will be able to use the TeamViewer free version without reinstallation. 

    Could you please sign in with your TeamViewer account on the local device and try a remote session to see if it works again?

    Hope you continue to enjoy using TeamViewer.

    Wish you have a beautiful day.

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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