Hi. Every time after I use team viewer, the app keeps signing out. Next time I use the app again I have to sign in once again.
Can I stay signed in for a longer period of time even if I close the app after using it? Thanks.
Hello together,
Thank you all for your messages.
We forwarded you cases to our development department, which has confirmed that they are working on it.
Please keep your TeamViewer client updated to ensure you do not miss the fix as soon as it is available.
You'll find all Changelogs here: Changelogs
We are very sorry for any inconvenience. If you have any questions about TeamViewer or need more information, please feel free to contact us again.
Best, Nadin
Hi all,
We're aware of an issue that caused the "stay signed in" feature to not work as expected in some cases. We rolled out a fix for this today. Our apologies for the inconvenience.
Our team is also working on some other issues that have been reported, with TeamViewer being signed out unexpectedly.
Note that if your company uses Single-Sign-On, the sign-in duration is set by your corporate policies.
I'll keep you updated as soon as we have more to share.
We thank you for your patience and trust as we work to fix the issue as soon as possible.
/JeanK
I have the same issue on a windows 10. I'm running version 15.54.6 (64-bit). It's really annoying. Do we have any update on this?
I've noticed it only happening (when using IOS-version) when the app is completely turned off. If the app is left still running in the background, it doesn't lead to me being signed out. Although, instant sign out when turning it completely off…
This is still happening 15.53.7 5.26.24….The problem is Version 15 as a whole.
Hi @JSS51,
I'll touch base with our dev team to check the best troubleshooting method.
Did you install the 32-bit or the 64-bit TeamViewer version on the impacted device?
I'm having the same problem on the same version. Not sure but I think it started happening when I was forced to use the new interface.
Same problem here, it is happening on my PC (15.61.4) and my iphone (15.59.579 CL) as well but I don't have this problem on my ipad (15.59.579 CL).
Since I need to (and can only) access my PC remotely during longer period of days I don't know how this is gonna work next week…
I am currently at the latest version, nothing has changed. If my computer goes on sleepmode, it will be logged out when i wake it up.
I am also having the same issue on my iPhone and desktop versions. I have to login again almost every day. My versions are fully up to date.
This is happening all the time, on the latest version, happens on every computer I have the client installed. Doesn't make a bean of difference if keep me signed in is ticked and it's a right faff to have to keep logging in and redoing MFA every day! This has been on an ongoing issue for over a year. Given how much Teamviewer costs now (going up every year) this seems a bit of joke issue that shouldn't even happen.
I would say this became an issue once that new interface got fausted on us, never happened prior to that.
I have toggled the ' leave me logged in' button but the system keeps logging me off
Still a problem. Any updates from the developer team?
Same here. Fresh install of Windows 11 and TV. Every morning I have to sign back in. Super annoying!!
And same here. I can't even remember, how old this issue is. So there is nobody, who can fix this? Is it so huge problem for developers to fix logging off? And how about security of Team Viewer in general, if this is so big deal?
nobody has mentioned this is happening on IOS 18.2.1 after every session. I have tried windowns 10-11. Old version of teamviewer and new interface. Clients are all up to date.
Welcome to the Community!
This could be something related to the login cache not being saved properly.
I'd recommend:
Let me know if this has worked for you!
I have the same problem with the new version. I have 15.61.4
Same for me need help
The update has had no effect. We're paying thousands of dollars each year for this.
Having the same issue. UI version: 15.61.4
Build 15.62.4 looks like it has resolved the issue for me. Hope everyone else has the same luck!
Yes. 15.62.4, week and no logoff, heureka.
15.62.4 is working for me also.
Thank you for your positive feedback so far.
If you encounter any sign-in/off issues with version 15.62.4, please keep reporting them here. 🙌
This helps us a lot.
Happy connecting,
@Chardub @SwampDude
Thank you for your feedback!
Our team is actively working to address all remaining scenarios.
Unfortunately, we cannot provide a specific resolution timeline at this moment.
We appreciate your patience and understanding.
Hello JeanK,
You've refenced that if we're using SSO that corporate policies set the logout time of the account - can you point me in the direction of that setting? We're using AAD to handle SSO for TeamViewer Tensor.
Cheers
Hello @OxyBenj,
This setting is not on TeamViewer side, but on the Identity Provider you are using, in this case Microsoft Entra ID.
I can't tell you where exactly this setting is, but I'm sure you can find this information in their Knowledge Base or support forum. 🙂
Let me know if you have any further questions! I'll be happy to assist.
Hi, I experience the same issue. I updated Teamviewer to the latest version on IOS. Now the app keeps signing me out every time I completely close the app. It seems like an issue with the latest version. I never had this issue previously.
