Personal Use at work - keep getting kicked and delayed

Seems like Teamviewer decided to recognize every connection as commercial regardless of facts. Thousands of users worldwide are complaining they can no more connect to their relatives in totally non-commercial circumstances, and TeamViewer’s team don’t give a toss about free users’ issues.

These days when many vendors improve their means for remote communicating of friends and relatives who became stripped of personal meetings, Teamviewer does exactly the opposite. Such a policy must be viewed as a new type of crime against humanity.

says my account has been flagged for suspected using it for business purposes, I've been logging into my home PC from work that's it. NOT work related at all. how do i fix this

Hello,

Does using teamviewer on a computer which is used for 'Work from home' count as personal use or business use?

Thank you.

I've installed the free version on my managed and managing computers. From my managing computer the connection to the managed computer comes up but complains "It seems there might be a licensing problem". The connect works for maybe 60 seconds and then disconnects saying "Your TeamViewer session has timed-out and will be closed."

I don't have a license. I'm using the free version.

I am not a commercial entity. I am a guy trying to login remotely to my home computer from the office.

This used to work, but now it doesn't.

I've read all the Community posts I can find on the topic and it seems like TV needs to reset something on my account to convince it I'm not a commercial entity.

I've tried multiple times to create a ticket to request this reset thing to be done but every time I manage to make it to the Ticket submission screen after a few seconds it redirects me to the Community which from what I've read can't actually help me because what needs to be done can only be done by someone at TV and not someone in the Community.

REALLY FRUSTRATING ! ! ! ! ! ! ! ! ! ! !

I am so tired of getting flagged for commercial use when I have never used TeamViewer for commercial use, at least not what any reasonable person would consider as personal use.

According to the request form: Using TeamViewer for your business or profession – including accessing your home computer from work or connecting to your work computer from home – or for any purpose for which you directly or indirectly receive compensation constitutes commercial use and requires a subscription license in accordance with the End User License Agreement.

That part there "including accessing your home computer from work.." It seems I always get flagged when I use my PERSONAL mobile phone to access my home PC but when my phone is on the guest wifi at work. How is this remotely considered commercial use? Again, I never use any corporate, commercial of business equipment on either end of the connections, just using the provided WiFi because, oh I don't know, maybe like many others who work in huge buildings, we don't have great cellular service and are using guest wireless provided to us?

And before anyway says this is not why I am getting flagged, it has to be, 100% has to be. I never get flagged unless in this specific circumstance. Only when the internet I use is a corporate internet connection, even though all devices are personal.

Do I need to find another solution at this point? I mean losing a free customer clearly isn't of concern to TeamViewer, I am just asking so as to stop wasting my time.

Why is 'accessing your home computer from work' considered commercial use? It's actually squandering the boss's time to do things on your home PC instead of working.

I'd understand my boss would have issues with that, but TeamViewer…? Why…? 🤔

I keep getting suspected commercial use. I use it for my home computers and to log into our radio station (WOZO-LP) which is a non-profit 501c3. Can you help?

Hi,

I have teamviewer installed on 5 devices under a free license.

I have a mini pc sat on my telescope, a tablet  is also in the observatory along with a pc in the main house and a pc in my shed and also on my mobile (cell phone) i use to monitor the whole setup. I've been trying to connect over the last two weeks and keep getting the commercial setting usage message. I have entered all the device id's and have them supposedly reset twice but I'm still having the same issue, as the resets are not resolving the issue.
I need the connection to be constant as if the telescope moves to a point manually and i have been logged out, the telescope will continue to move and will crash into the pier causing thousands of pounds of damage.

Hoping you can help Michael.