why has my account been flagged?
says my account has been flagged for suspected using it for business purposes, I've been logging into my home PC from work that's it. NOT work related at all. how do i fix this
Best Answer
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Hello @Grimmdawg
Thank you for your post, and welcome to the TeamViewer community!
The reason your connections have been flagged as commercial is due to the locations of the connections; as mentioned in the following comment, connections to or from a workplace environment, for any reason, is considered commercial use.
I hope this helps clarify the situation. We apologize for any inconveniences.
Josh P.
Senior Community Moderator
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Answers
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Hi,
I do own a business account as well but I always keep the connections separately. However, suddenly I lost my connection with the personal account yesterday asking for an upgrade to the business account. Again, I only use this account for a personal use. Please help me reinstate this as I am away and now I can't connect home! Thanks0 -
Hello @Grimmdawg
Thank you for your post, and welcome to the TeamViewer community!
The reason your connections have been flagged as commercial is due to the locations of the connections; as mentioned in the following comment, connections to or from a workplace environment, for any reason, is considered commercial use.
I hope this helps clarify the situation. We apologize for any inconveniences.
Josh P.
Senior Community Moderator
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Hello,
Does using teamviewer on a computer which is used for 'Work from home' count as personal use or business use?
Thank you.
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I'm controlling my office PC at home.
You have been prompted to use a commercial version.
I want to keep using the free version.
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I've installed the free version on my managed and managing computers. From my managing computer the connection to the managed computer comes up but complains "It seems there might be a licensing problem". The connect works for maybe 60 seconds and then disconnects saying "Your TeamViewer session has timed-out and will be closed."
I don't have a license. I'm using the free version.
I am not a commercial entity. I am a guy trying to login remotely to my home computer from the office.
This used to work, but now it doesn't.
I've read all the Community posts I can find on the topic and it seems like TV needs to reset something on my account to convince it I'm not a commercial entity.
I've tried multiple times to create a ticket to request this reset thing to be done but every time I manage to make it to the Ticket submission screen after a few seconds it redirects me to the Community which from what I've read can't actually help me because what needs to be done can only be done by someone at TV and not someone in the Community.
REALLY FRUSTRATING ! ! ! ! ! ! ! ! ! ! !
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