Personal Use at work - keep getting kicked and delayed

FuzzieStump · 2021-06-18T15:03:27+00:00

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I'm a non-commercial user, and I use TeamViewer to connect from my work PC to my home PC. I dont use it very often, but when I tried today, I was disconnected after about 2 minutes, and when I tried to reconnect, it said immediate reconnections were delayed based on my license (or something like that). It then told me I was blocked for 1 minute. Tried again after a minute, and it then blocked me for 2 minutes. I keep waiting past the 'block period', but it keeps blocking me.

I dont know if they suspect commercial use, or if there's some sort of problem with the license server, but I really need to work on my home PC right now, and this is quite frustrating. Does anyone have any idea what might be causing this?

Thanks!!

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Accepted answers

JoshP

Hello @FuzzieStump

Thanks for your post.

Connections to or from a workplace or work device, for any reason, are considered commercial use and require a license. Please see the snippet below:

TeamViewer was made free for personal, home-to-home use - any usage within a commercial environment would be limited without a license. This is why you are limited in the connections.

More info is here:

https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair

JoshP

Hello @Grimmdawg

Thank you for your post, and welcome to the TeamViewer community!

The reason your connections have been flagged as commercial is due to the locations of the connections; as mentioned in the following comment, connections to or from a workplace environment, for any reason, is considered commercial use.

https://community.teamviewer.com/English/discussion/comment/118258#Comment_118258

I hope this helps clarify the situation. We apologize for any inconveniences.

All comments

d1d

Seems like Teamviewer decided to recognize every connection as commercial regardless of facts. Thousands of users worldwide are complaining they can no more connect to their relatives in totally non-commercial circumstances, and TeamViewer’s team don’t give a toss about free users’ issues.

These days when many vendors improve their means for remote communicating of friends and relatives who became stripped of personal meetings, Teamviewer does exactly the opposite. Such a policy must be viewed as a new type of crime against humanity.

Grimmdawg

says my account has been flagged for suspected using it for business purposes, I've been logging into my home PC from work that's it. NOT work related at all. how do i fix this

WickedCommonSense

I am so tired of getting flagged for commercial use when I have never used TeamViewer for commercial use, at least not what any reasonable person would consider as personal use.

According to the request form: Using TeamViewer for your business or profession – including accessing your home computer from work or connecting to your work computer from home – or for any purpose for which you directly or indirectly receive compensation constitutes commercial use and requires a subscription license in accordance with the End User License Agreement.

That part there "including accessing your home computer from work.." It seems I always get flagged when I use my PERSONAL mobile phone to access my home PC but when my phone is on the guest wifi at work. How is this remotely considered commercial use? Again, I never use any corporate, commercial of business equipment on either end of the connections, just using the provided WiFi because, oh I don't know, maybe like many others who work in huge buildings, we don't have great cellular service and are using guest wireless provided to us?

And before anyway says this is not why I am getting flagged, it has to be, 100% has to be. I never get flagged unless in this specific circumstance. Only when the internet I use is a corporate internet connection, even though all devices are personal.

Do I need to find another solution at this point? I mean losing a free customer clearly isn't of concern to TeamViewer, I am just asking so as to stop wasting my time.

ks3010

Hello,

Does using teamviewer on a computer which is used for 'Work from home' count as personal use or business use?

Thank you.

Dave_Turk

I've installed the free version on my managed and managing computers. From my managing computer the connection to the managed computer comes up but complains "It seems there might be a licensing problem". The connect works for maybe 60 seconds and then disconnects saying "Your TeamViewer session has timed-out and will be closed."

I don't have a license. I'm using the free version.

I am not a commercial entity. I am a guy trying to login remotely to my home computer from the office.

This used to work, but now it doesn't.

I've read all the Community posts I can find on the topic and it seems like TV needs to reset something on my account to convince it I'm not a commercial entity.

I've tried multiple times to create a ticket to request this reset thing to be done but every time I manage to make it to the Ticket submission screen after a few seconds it redirects me to the Community which from what I've read can't actually help me because what needs to be done can only be done by someone at TV and not someone in the Community.

REALLY FRUSTRATING ! ! ! ! ! ! ! ! ! ! !

ronogg

I only use this program to log into my personal home computer from work or from my laptop from a different location from my home. This happened a few years ago I was able to email them to get the problem resolved. I can not find contact info for a free account.

Bob_E

I am in the same boat as you. I am looking for another solution as this is rediculous. IF they want to charge, then charge, but dont dangle a free account out there if you are not really going to provide it. Rediculous. I started a process on my home computer and now it is running and I cant get back in to stop it.

EvertM

Why is 'accessing your home computer from work' considered commercial use? It's actually squandering the boss's time to do things on your home PC instead of working.

I'd understand my boss would have issues with that, but TeamViewer…? Why…? 🤔

Waker

Just got a warning today that my license is used commercially.
I only use it to help friends\family from time to time. I'd say I connect to 1~3 different PCs every 5~6months for about 1hr tops. How on earth does this trigger the commercial license?

Teamviewer has been getting worse and worse, now you can't even have basic customer support…
I know we (the people with free license) don't get you any revenue, the very opposite in fact, but this is too much. Never going to consider a teamviewer license ever and I'll stop using teamviewer with my friends and family. And I'd recommend anyone else reading this does too.

Anmare99

I need to connect to my work Pc but I keep getting a time out

MarkWork

I have a free license to connect to my home pc from work or to connect to my mom's PC from home if needed, that is all I use it for. Recently, maybe after the latest release I have noticed that when I connect to my home PC from work it times out after a couple minutes, it hasn't done this for a long time. Why is this happening. What can I do to have it last longer?

Thanks,

Mark

Justanotheruserhere

bump @JoshP

Maxentorna

Hi there.

I am trying to use TV Personal to check in on my home PC, but I believe that because im connecting from a company Domain, it says I'm using my link for Business and disconnects me.

Can anything be done about this?

berrmich

We understand the rule, but it doesn't make much sense. Equating accessing your computer at work or from work occasionally is much different than the IT guy using it FOR work. No one is going to pay $50 a month to occasionally access his work computer. I'm sure you understand that many of us use our work computer for personal things. The program works great and I would not mind paying for it. If you just had your noncommercial use people pay a small amount per year, many people would pay it and you wouldn't feel the need to kick people off for "commercial use" when it's obvious to everyone, including you I'm certain, that this is not really the case. I feel like your company is giving itself a black eye for no reason.

Justanotheruserhere

bump

JoshP

Hello @FuzzieStump

Thanks for your post.

Connections to or from a workplace or work device, for any reason, are considered commercial use and require a license. Please see the snippet below:

TeamViewer was made free for personal, home-to-home use - any usage within a commercial environment would be limited without a license. This is why you are limited in the connections.

More info is here:

https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair

JoshP

Hello @Grimmdawg

Thank you for your post, and welcome to the TeamViewer community!

https://community.teamviewer.com/English/discussion/comment/118258#Comment_118258

I hope this helps clarify the situation. We apologize for any inconveniences.

maw136

It almost borders on an extortion scheme saying that connecting from a company owned laptop at ANY time is considered commercial. When one uses company laptop for PERSONAL reasons and especially outside of business hours or specifically for the kind of work that is not in any way in the job description of said one, then it is PERSONAL! Stop extorting people for paid license when the use is categorically PERSONAL.

Justanotheruserhere

I might add I do not use My works internet, I cant because they have team viwer blocked for security reasons , and i use a personal laptop on my personal cellphones wifi or off the phone its self. The only you could call commercial in my setup is the use of a VPN. @JoshP

Justanotheruserhere

So I use my account to log in at home to play ham radio and have fun with the gear I have setup while out and about and at work. I only use a couple computers "2-3" depending on what I need to use / operate but only 1 at a time. Last time this happened I was able to open a support ticket and now that this is a free account I can not. Can anyone guide me on the best way to resolve this issue ?

AstronoMick

Hi,

I have teamviewer installed on 5 devices under a free license.

I have a mini pc sat on my telescope, a tablet is also in the observatory along with a pc in the main house and a pc in my shed and also on my mobile (cell phone) i use to monitor the whole setup. I've been trying to connect over the last two weeks and keep getting the commercial setting usage message. I have entered all the device id's and have them supposedly reset twice but I'm still having the same issue, as the resets are not resolving the issue.
I need the connection to be constant as if the telescope moves to a point manually and i have been logged out, the telescope will continue to move and will crash into the pier causing thousands of pounds of damage.

Hoping you can help Michael.

halbon

Hi,
I do own a business account as well but I always keep the connections separately. However, suddenly I lost my connection with the personal account yesterday asking for an upgrade to the business account. Again, I only use this account for a personal use. Please help me reinstate this as I am away and now I can't connect home! Thanks

whdoka

I keep getting suspected commercial use. I use it for my home computers and to log into our radio station (WOZO-LP) which is a non-profit 501c3. Can you help?

netpia11

I'm controlling my office PC at home.

You have been prompted to use a commercial version.

I want to keep using the free version.

unknown

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Bolick12

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