No sound from remote computer, worked previously

I guess the problem is back again? I think I have teamviewer updated to the latest version.

I'm running windows 10 with all the latest updates. I noticed a couple of weeks ago I was getting no sound from any of the 3 computers I am remote managing, even though they worked before. All 3 computers have normal sound when used stand-alone, and my management console computer is also working fine with sound. All 3 stopped sending sound at the same time I think.

I have gone through all the settings and turned on everything that has anything to do with audio, and it has not changed anything. Please help, this is kind of a big issue.

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Accepted answers

flensr

Ugh. Solved.

Extras - Options - Audio Conferencing, under "Voice Playback", change the "speakers" option to "standard playback device" instead of "Default Communication Device".

This option is poorly placed and poorly labeled. It isn't handling just voice from the remote device, which you'd normally assume would be simply the microphone input from the remote device. In fact, it controls how all sounds from the remote device are played.

This should be fixed in a future update, either fixing whatever functionality has changed, or re-label the settings option to make it clear that this is not only "voice" (ie microphone input from remote computer), but is actually all sounds from the remote computer.

All comments

flensr

Ugh. Solved.

Extras - Options - Audio Conferencing, under "Voice Playback", change the "speakers" option to "standard playback device" instead of "Default Communication Device".

ChristianBailey

I'm having the same issue on TeamViewer for MacOS managing a remote Windows 10 PC. But not still not working whether I choose "standard playback device" or any of the speakers.

MrAufait

Thank You Flensr,

Who would of figured?

For those of you whom this does not correct your problem be sure your changing the "standard playback device" setting on the Client side (your locale device used to initiate the remote connection) and not the remote side (supported device). If you use the"standard playback device" setting on the remote device the audio will not cone through as loud.