How do I get a session password please?

paulcooper_1607 · 2024-11-29T11:37:57+00:00

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Just downloaded a new version of Teamviewer and whilst it gives me a session ID the password is blank. Can anyone tell me how to get this populated please?

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.Carol.fg.

Hi @paulcooper_1607,
Welcome to our community and thanks for your first post!

You can find the steps about how to connect via session code here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-attended-remote-support/?coupon=CMP-PR-BF24
Regarding the missing random password, please try to check if it was disabled by following the steps below:

Open TeamViewer Options (if you're on a Windows device, you can right-click the icon on the tray menu)
Go to Security
In the field Random password (for spontaneous access), at Password strength check if the feature is Disabled and change it to another option, e.g. 6 characters ➜ Click OK to save

Let us know if the steps above resolve the issue. 🍀
I'm looking forward to your reply!
Best, Carol