you are blacklisted or not whitelisted by this partner
I use Teamviewer to connect to my mother's computer whenever she needs help. Untill today I had no problems. Today I got a message "you are blacklisted or not whitelisted by this partner". According to previous messages I checked the security options which are as follows:
checked box near 'allow easy access' (to me)
black and white configuration - "deny access..." is checked but nothing appears in the frame which should include the names.
Can I do anything without physicality accessing my mother's computer?
I would appreciate your help.