Simpliest way to start remote session?
issaquah
Posts: 5
I support a number of people who have difficulty using computers,
I have been using GoToAssit, but often would spend the first 15 minutes helping my client start the session. So I have made the switch to TeamViewer.and want to know the easiest way to start a remote access TmV session.
Note...I do NOT want to set up unattended sessions. I much prefer having THEM initiate the session.
What would you suggest for both the initial session and subsequent sessions.?
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Hi @issaquah
I believe the fastest method that meets your needs is the use of a QuickSupport module.
Here you can find the description of this tool.
Here the complete manual (version 12) of TeamViewer: on page 89 the use of the module, obviously customizable with the logo of your company.
Regards
MCSD: App Builder
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Yes...thanks. Of course the trick is to get the QuickSupport module installed on the client's PC.
I have found that sending them the unique link created by the module in the body of an email works OK. BUT....the initial download is VERY slow. Usually 2 minutes for a 14MB file.
One the module is run the first time, the SOS button is installed and it is fast after that.