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Two factor authenticator lost

Hi, i lost my phone therefore the 2-factor authenticator code generator, i also do not have access to a back up code. I was intstructed by phone support to create a post here to have my issue resolved.

Please let me know if any other information is required.

Thank you.


  • Hope you have better luck than I.  I've posted to existing threads, made a new post, and sent PM to moderator as instructed.  So far, there has been zero response.  I went with alternative remote solution, and am quite satisfied.

  • Hey I received a private message from the moderator and she has proposed to delete my account and I can register with the same email address again.

    PM Katharina Moderator

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