link icon
Ask The Community

Free version keeps changing password

I have the free version 12 on a friend's Windows XP computer.  Connections are fine, but when the XP computer reboots, the password changes and I can't log in unless I use the new password.  How do I keep the other computer connection stable so I can connect?


  • Reyhan
    Reyhan Posts: 276

    Dear Rick,

    Thank you for your contribution.

    Could you please check the settings on client side?


    If your friend agreed :smileyhappy: you have the option to set a personal password for permanent and unattended access.


    I hope it was helpful!!!

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
  • tamara
    tamara Posts: 1

    I cant find the page that you show in this to set it so that my password does not change minimum of once a week.  Frustrating because sometimes I am away from home and cannot log in because it has changed my password.  And is it supposed to be through the computer or the cell device that you do it?  I have tried both.

Sign In or Register to comment.