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Please help! I cannot find a way to become whitelisted on partner's computer
I am pretty good with computers, but this I cannot fix on my own. I have been using teamviewer for a few years. I connect with my elderly sister to keep her computer running up to par. For some reason I have become blacklisted by my sister's teamviewer. We have both updated to Teamviewer 13, but I just cannot see a way to adjust her settings so that I can be whitelisted. (of course, trying to get her to "push the right buttons" by telephone is too much for her 80 years.
Please help me to help her. We both operate a Windows 7 system, and both computers have had installed updates etc. If you can give me clear steps to take to become connected, I will really appreciate it. ChristieR39