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TV13 Quit Unexpectedly on OSX

Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.

Any guidance?

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Answers

  • Pontosan
    Pontosan Posts: 6

    I have the same problem

  • a-tec
    a-tec Posts: 5

    Same here! Can't help my customers!:mansad:

    Can we downgrade?

  • Pontosan
    Pontosan Posts: 6

    Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]

  • Esther
    Esther Posts: 3,540 Community Manager 🌍

    Hi all,

    there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?

    Thanks,

    Esther

    Community Manager
  • mscheurer
    mscheurer Posts: 14

    same here - reinstall did not solve the issue. How can I delete all teamviewer setting under high sierra?

  • Esther
    Esther Posts: 3,540 Community Manager 🌍

    Hi @mscheurer

    Which version of TeamViewer are you running right now?

    Best, Esther

    Community Manager
  • I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.

  • mscheurer
    mscheurer Posts: 14

    @Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.

    After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring  13.0.6447 from timemachine backup it worked again.

    TV should immediately provide Version 13.0.6447 for customer download!

  • Pontosan
    Pontosan Posts: 6

    The same problem with version 13.1.2559

     

  • a-tec
    a-tec Posts: 5

    Me too, latest version caused the issue in the first place.

  • Giovanni
    Giovanni Posts: 49 Staff member 🤠

    Hi all,

    thank you for all your messages.

    Could somebody that is experiencing this issue do the following:

    - Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer

    - Please delete all the plist file of TeamViewer

    You will find this file under:
    Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.

    Please also remove all entries starting with "com.TeamViewer" from
    <home>\users\USERNAME\Libary\Preferences\

    Please note that on OS X Lion and later, the library folder is hidden.

    Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
    1) Open a terminal window
    2) Type the following command : chflags nohidden /users/”username”/Library

    After doing this, you should be able to find the folder under the users directory.

    - Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.

    Please let us know if this is working fine,

    Giovanni.

    Giovanni
    Senior Enterprise Solutions Engineer

  • a-tec
    a-tec Posts: 5

    Diden't work.

  • Giovanni
    Giovanni Posts: 49 Staff member 🤠

    Hi @a-tec

    thank you for your reply.

    Could you please submit a ticket here: https://www.teamviewer.com/en/support/

    We would like to check this problem and to find a solution.

    Thank you very much,

    take care.

    Giovanni

    Giovanni
    Senior Enterprise Solutions Engineer

  • Pontosan
    Pontosan Posts: 6

    Giovanni, your advice does not work. I must must stay on 13.0.6447.

  • hennievj
    hennievj Posts: 1

    Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.

  • MihaiGo
    MihaiGo Posts: 7

    Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.

    I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)

  • Hello,

    I am experiencing the same issue.

    Where do I download 13.0?

    Is there a fix yet?

  • I also attempted the procedure you outlined to no avail.

    Is there a way to download the older version to get me running again?

  • Pontosan
    Pontosan Posts: 6

    Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.

    Try to google it (Temaviewer 13.0.6447 for Mac)

  • Thank you!

    Googled it, found it, installed it, working!

    Thanks again!

  • Pontosan
    Pontosan Posts: 6

    You are welcomed.

    Kudo would be also welcomed :smileyhappy:

  • I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years.  It is TeamViewer 13.1.2559

    I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.

    I did not upgrade the version on the Mac Pro - so who did?  And when everyone starts reporting crashes why not re-post the installer that works?

  • The manual delete and re-install did not work.

    It actually crashes before it writes the preferece files.

  • johndi
    johndi Posts: 1

    I have the same problem

  • dbtothateamv
    dbtothateamv Posts: 1

    Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...

  • Same here!!!

  • A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust.  So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.

  • Upgrade to 13.1.2559  did not work

  • Where is 13.0.6447 on Teamviewer website?

  • update to v 13.1.2559 did not work

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