Connection not established authentication cancelled

Dear Esther,

Please Share RCA with us?

Finally online.

Back to work :-)

OK, Thanks Esther.

information on what the problem is and estimated time to rectify would be helpful.

Thats like saying 'I know your flight is cancelled, register so we can tell you your flight is cancelled'

Perth WA back up

So you don't know when you've fixed the issue either?

It works in W.A. again....now you need to manually update your Status Page again....I guess looking for an Automated Monitoring Solution isn't realistic for Teamviewer?

It's back. I confirm. 

Login and connection succesfull. :-)

Lithuania - Working again.

Hi all - can you confirm whether it is working again?

Thanks, Esther

Dear Alls,

Try now, services are back up.

thank god, thank teamviewer group, it work again. wait 3 hour to do 3 minute missing work in company.

great job!!!

In Spain is also fallen, I need to control several servers and the service does not work, it is urgent. I hope you solve it quickly. Teamviewer 13 license paid. I request technical support.

Actually that's a pretty lame response. Firstly I've seen over thirty countries listed with people complaining of full outage...not latency issues and not a limited subset.

No response from Temviewer on estimated time to fix?

You do get that we pay thousands of Euros in licesning fees for a product, because it is critical for us to be able to provide remote support. At the moment I am losing money, because clients are calling with issues and I can't service them.

I am having to look for alternate products now, and then I'm going to have to select and deploy that product....why, because you are not managing a severe outage (that should never have happened to this extent) seriously.

....limited subset, latency, status page that has to be manually updated !!!! really???

Same here In Indonesia. Team Viewer is down

I've receieved a response from my submitted ticket that they are are aware their service is down and they're working on a solution, but no ETA when that will be as of yet. Will keep updating as I hear more. 

I have posted a similar topic without a notice (Ouch).
Same here in Japan and India..... Hope it gets fixed as soon as possible.

Does anyone already gets an answer how long will it take or even whats happen?! down are free and paid license! dissapoint

Hi all,

I apologize for the connection problem and wanted to let you know, that our status page has been updated. Please feel free to subscribe to get all status updates immediately.

Once again sorry and I will keep you updated also in our community.

Best, Esther

Same problem from Croatia.

Same problem from Tunisia

I have opened a ticket, it took 45min just to receive the automated responder message saying they got my email. I did read a number of others have also opened a ticket. I expect no response and to just find when I check later that it might be working again.... unless all their servers are on fire. But I'm not working tomorrow, so it wont be my problem soon! haha

down in Indonesia

Same in Italy, with paid license: I always keep another backup access channel (**third party content**, free, always on) otherwise I would be in deep trouble without access.

in France too !...

Still the same problem in austria!

Please hurry up!