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Christopher Fields
ComTek Services IT Services
Grantsville, Utah 84029
Network Engineer / Network Design & Planning
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20+ Years Microsoft/Linux/MAC
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Father of 9 Kids!
Just to let you know, I found a fix, I'm not sure it will work.
My Teamviewer had done this, then next morning it was asking me to loggin again, which I did and then it worked.
Trying to connect again later, I had the same problem, so I logged out and then back in again and it seems to have worked again. I hope this is a fix.
I saw this error scenario again (TV13 free license). Now remote log has following entries:
2018/04/27 17:14:01.592 2736 2808 S0 SecureNetworkConnection::SendCallbackHandler(): [ remoteID: ###### connection: 0 remoteConnection: ###### ], Error: SecureNetwork (Connection not found)
2018/04/27 17:14:01.592 2736 2808 S0!! SecureNetworkImplementation::ReceivedNewRevocationCheck: Error: Connection not found
2018/04/27 17:14:01.592 2736 2808 S0!! HandshakeServer::ReceivedClientHello: [remote ID: ###### , connection ID: 1, remote connection ID: 0] invalid private key
When I try connection again after this - it goes ok in my case. I did not need make a forced reset to teamviewer service / process in remote PC....
I see someone has apparently tried to open a ticket, but has been seemingly 'denied' because they don't have a paid subscription.
I DO have a paid subscription, but I got Teamviewer as a tool so I could help solve my client's problems - not so I could spend my time helping Teamviewer solve theirs.
Is there no moderator in these forums?... are they just for entertainment?
I think ticket needs be opened someone owning a paid license, There is comment on Teamviewer support pages:
"we are only able to offer support via Tickets to license owners"
-> I use only free version. Not planning to go for paid license....
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fyi,
I took a look at logs for the case, when I once saw "autentication canceled" scenario for my TV 13 free version.
In the local PC logs almost identical connection phase (for both success and failed), but unsuccessful scenario has this kind of log entry:
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2018/04/09 13:48:33.513 323912 323936 S0!! HttpRequestImpl::CurlFinished(): curl request failed: Timeout was reached (28), Operation timed out after 8000 milliseconds with 0 bytes received
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In a successfull case (local PC logs), the session establishment continues with
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2018/04/09 13:52:42.377 323912 323936 S0 CHttpConnectionOutgoing::ConnectHttpFastInternal(): Connect HttpFast to server24603.teamviewer.com:80 was successful
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On the remote PC, logs show some encryption related error ??? -> see 6th row at sample below.
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2018/04/09 13:48:25.346 10576 7120 D1 Connection incoming, sessionID = <ID removed here>
2018/04/09 13:48:25.346 10576 10692 D1 LoginDesktopWindowImpl::GuiThreadFunction(): ChangeThreadDesktop(): SetThreadDesktop to winlogon successful
2018/04/09 13:48:25.348 10576 7120 D1 IpcRouterClock: received router time: 20180409T104825.185800
2018/04/09 13:48:25.348 10576 10704 D1 CLogin::run()
2018/04/09 13:48:25.349 10576 10704 D1 CLogin::NegotiateVersionServer()
2018/04/09 13:48:25.349 2464 2532 S0 LegacyDataCmdSender[5]::SendAllData(): encryption not ready!
2018/04/09 13:48:40.999 2464 2524 S0 Carrier[5]::CmdEndSession(): Received CMD_ENDSESSION with reason: 13
2018/04/09 13:48:41.045 2464 2524 S0 ConnectionGuard: no restrictions
2018/04/09 13:48:41.045 10576 9740 D1!! SessionManagerDesktop::SessionTerminate: no session with ID=<ID removed here>
2018/04/09 13:48:41.045 10576 10704 D1!! CLogin::NegotiateVersionServer socket was closed while reading
2018/04/09 13:48:41.045 10576 10704 D1 CLogin::run() leave
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Hopefully someone on the Teamviewer support has idea, what happens ???