Teamviewer Trial Expired But Shows Free Version in Account Management

PCumayas
PCumayas Posts: 2
edited May 2023 in General questions

Hi, I recently had my teamviewer switched over from commercial to public after filing the forms and getting the approved email. However, when I open my teamviewer, I still get the message that my trial version is expired and I still need to buy a license. So I still can't connect to my other computer remotely. Any advice?

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  • AlenaC
    AlenaC Posts: 918 Moderator ☑

    Hi PCumayas,

    thanks for your post. Please notice that you get that message when installing the trial version clicking on commercial use and/or both.

    Please fill in this form to resolve this issue:

    TeamViewer Personal Use Verification

    Have a nice week,

    Alena

    Spanish Community Moderator :)

  • PCumayas
    PCumayas Posts: 2

    Yes, I believe I clicked "both" when I installed it, but I've just been using it for personal use for a friend to fix stuff with my machine. So I filed that form you linked out and recieved a response saying that my Teamviewer ID has been set to free, so I assume I can use it again, but my client still shows the warning and restricts me from connecting

  • AlenaC
    AlenaC Posts: 918 Moderator ☑

    Hi @PCumayas,

    could you please send me in a private message your email address? 

    We could check if we received the form.

    Thanks in advance!

    Alena

    Spanish Community Moderator :)

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