How to Recover Removed Teamviewer Account

Hi. 

Is there a way to recover Removed teamviewer account?

Tried to add the account back but it says the email address is in used.

Searhed his email in users but no matching users found.

Appreciate your help.

Thank you.

Comments

  • JoshP
    JoshP Posts: 904 Senior Moderator

    Hello @honestbee 

    Thank you for your post.

    When you remove an account from a Company Profile, the account is not deleted; the account is actually reverted to a free account.

    To re-add an account to your Company Profile, click the '+Add Existing Account'2018-10-16 10_02_17-TeamViewer Management Console.png

    The pop-up that appears will instruct you to have the user go to this url and sign in with their own account

    2019-03-15 08_34_07-TeamViewer Management Console.png

    Once the user signs in, they will enter the email address of a Company Admin.

    2018-10-16 09_57_47-TeamViewer Management Console.png

    Once done, they will appear as a request in the Management Console under User Management 2019-03-15 08_37_17-.png

    Hope this helps!

    Josh P.

    Senior Community Moderator

    ---