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Can I show through a log that I COULD NOT connect to a partner PC

Hi. So I need to show that I tried to log into a partner PC last Saturday, but got an error message saying that TeamViewer wasn't running on the other PC, and therefore could NOT of logged on to the partner PC at all. I looked through the logs and I think I have what I am looking for, but need someone better versed in the jargon to confrim it for me. Here is the part of the log:(I've put what looks important in bold)

AutoUpdateMode=0, LastAutoUpdate=**Please do not post TeamViewer IDs**, AdminRights=1
2019/05/25 13:30:51.994 3936 3940 0 Logger started.
2019/05/25 13:30:52.244 3936 5168 0! AsioSettings::FindExternalIP: found 0 external IPs instead of 1!
2019/05/25 13:30:52.244 3936 5168 0 InitializeRemoteAccessAPI
2019/05/25 13:30:52.275 3936 5368 0 NetWatchdog: Internet is now connected
2019/05/25 13:30:52.275 3936 5300 0 CKeepAliveClientClient::HandleStartKeepAlive: going online not wanted!
2019/05/25 13:30:52.307 3936 5168 0! AsioSettings::FindExternalIP: found 0 external IPs instead of 1!

 

If this isn't what I need to prove I didn't connect, can you please reccomend where to look?Much appreciated.

Stephen.

Comments

  • PVasileff
    PVasileff Posts: 1

    Hello,

    I using TeamViewer Version: 14 with Free license and cannot connect to remote partners. I trying from Linux (Fedora 30 (x64)) and Windows 10 Pro (x64) and results in logs are same:

    2019/06/02 18:05:02.178 2796 6256 G5!!!CTcpConnectionBase[2]::HandleResolve(): Resolve failed, ?XXXXXXXXXX:5938, Error: system:11001

    Tried from two different internet providers in Sofia, Bulgaria - Vivacom and A1 - same again.
    Tried also reinstall few times teamviewer on fedora - same again...

     

  • Ying_Q
    Ying_Q Posts: 974 Moderator

    Hi @Azahoth 

    Thank you for your post.

    The connectivity issue has been resolved. Kindly restart your TeamViewer for stating remote connection. For more information about TeamViewer status, feel free to visit this page.

    Regards

    Ying_Q


    Ying_Q

    Community Moderator/中文社区管理员
  • Azahoth
    Azahoth Posts: 2

    Umm. Thanks, but I don't think you actually read what my request was?

  • Ying_Q
    Ying_Q Posts: 974 Moderator

    Hi @Azahoth 

    Unfortunately that community moderators do not read logfile. 

    If you are experiencing any connectivity issue, kindly try restart TeamViewer service and check your internet settings. For instant TeamViewer status, feel free to visit this link.

    Regards

    Ying_Q


    Ying_Q

    Community Moderator/中文社区管理员
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