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macOS Catalina

Has anyone gotten Teamviewer to work on Catalina? When I connect from another computer, I just see the desktop background and the menu bar at the top. Yes I realize this is beta software etc. Just wondering if anyone has had any success.

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Answers

  • tyke
    tyke Posts: 2

    That indeed worked, thanks!

  • Esther
    Esther Posts: 3,543 Community Manager 🌍

    Hi all,

    thanks for your messages.

    Please see also TeamViewer is preparing for macOS Catalina for more information.

    Have a great evening,

    Esther

    Community Manager
  • Brilliant!

  • What about the people who have bought license to Teamviewer 12 also not working with Mac OS Catalina.  This is far from being solved!

  • JoshP
    JoshP Posts: 468 Senior Moderator

    Hello @Suzy76 

    Thank you for your message.

    Kindly refer to the Support Operating Systems article:

    2019-11-20 11_42_11-Which operating systems are supported for which TeamViewer versions_.png

    MacOS 10.15 (Catalina) is only compatible with TeamViewer versions 14.7 and higher.

    It is not possible to install TeamViewer 12 on a device running MacOS 10.15 Catalina; TeamViewer 12 would only be compatible up to MacOS 10.13 (High Sierra).

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • So we are forced to upgrade to higher version and no solution will be provided for teamviewer version 12?

  • JoshP
    JoshP Posts: 468 Senior Moderator

    Hello @Suzy76 

    Thank you for your post.

    Please refer to the TeamViewer Product Lifecycle Policy.

    In section 3.3 (Maintenance phases), Active Maintenance of versions starts with the release of the version and ends with the release of the next version. This includes OS compatibility.

    TeamViewer Product Lifecycle Policy - Active MaintenanceTeamViewer Product Lifecycle Policy - Active Maintenance

    Once the new version of TeamViewer is released, we cannot guarantee Operating System compatibility, as some major Operating System updates alter or remove components that older versions may have used.

    You can download the full TeamViewer Lifecycle Policy pdf here.

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • we are installing a corporate License of Team Viewer 12 on Catalina with no issues, and we have learned how to use it so to say it CANT be installed is a very bold statement because I KNOW it can.

  • JoshP
    JoshP Posts: 468 Senior Moderator

    Hello @kennethh 

    Thank you for your message, and the feedback.

    You are correct; I should not have used the word not. Rather, I should have used 'compatible', as I did in my second reply.

    Regardless, version 12 is not a supported version for MacOS Catalina, as mentioned in our Supported Operating Systems article, and it would not be updated to become compatible with the latest MacOS or any other Active Maintenance, per our Product Lifecycle Policy.

    Thanks again for the feedback!

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Hello

    I've uninstalled TeamViewer on my iMac and right after I restarted the iMac. Now, whenever I try to put on the computer it takes me to the login page where I put in my passwords. As soon as it loads all I get is a black screen and a small popup box:

    "Unrecoverable error.

    SecurityAgent was unable to create requested mechanism TeamViewerAuthPlugin:start.

    OK"

    Clicking "OK" makes no difference. 

    Apple doesn't know what to do. The one I spoke to didn't at least.

    Any advice please let me know.

    Thanks in Advance 

  • Suzy76
    Suzy76 Posts: 4

    This wokred for me Teamveiwer version12:

    If you can see everything, but cannot control, try the following on the Mac you want to control: 

    1. On the Mac that you want to control, go to System Preferences > Security > Privacy > Accessibility.
    2. Un-check the TeamViewer and TeamViewer_Desktop entries.
    3. Check the TeamViewer and TeamViewer_Desktop entries again.

    If you still cannot control the Mac and it has "Start with system" turned on:

    1. Turn "Start with system" off on the Mac you want to control (Remote Control > Unattended Access).
    2. Restart that Mac (just in case).
    3. Open TeamViewer again (still with "Start with system" off).

    Can you control that Mac now?

  • Hello

    I can't see anything. The screen is completely black with a small pop that doesn't do anything 

  • When I click on the solution thread I am returned here so I can't find it.  Please repeat the soluiton in this thread or fix the links.  Thanks.

    The problem is below:

    Has anyone gotten Teamviewer to work on Catalina? When I connect from another computer, I just see the desktop background and the menu bar at the top. 

  • Esther
    Esther Posts: 3,543 Community Manager 🌍

    Hi @befreetech1 

    Thanks for your message.

    I think you find the solution in this article: How to control a Mac running macOS 10.14 or higher 

    Hope this helps,

    Esther

    Community Manager
  • eariano
    eariano Posts: 1

    I have the same problem, is there any solution ?

     

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