Cannot access www.teamviewer.com - Too Many Redirects

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ITAV
ITAV Posts: 3
in General questions

Since 25/04/17 unable to access the TV website.  Redirected to teamviewer.com/error too many redirects.  Tirid from multiple ISP's and IP's.  Anyone else in the UK experiencing this problem.  Cleared Cache, Cookies etc.  Can't even get to support pages.

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  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi ITAV,

    Thank you for your post.

    Can you send us a screenshot of the errormessage and can you say, whether it apears just on specific pages or on all areas of teamviewer.com?

    Thanks in advance,

    Esther

    Former Community Manager

  • ITAV
    ITAV Posts: 3
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    Ip Add [IP removed] and [IP removed] using IE "This Page Can't" be displayed" 

    Using Chrome 

    This page isn’t working

    www.teamviewer.com redirected you too many times. 

    It appears on a few different TV URL's and have also tried on other RDP sessions.  For example /downloads gives a 404 and /download give the same error and redirects to www.teamviewer.com/error/  

    On my phone using cellular data I get exactly the same thing.

    I hope this helps.

     

     
  • patrickmacdona
    patrickmacdona Posts: 4
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    I have exactly the same problem.

    ISP Virgin. UK

     

  • Dazla
    Dazla Posts: 1
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    I have the same problem from multiple ISP's in the UK (Virgin, Three and Janet).

  • patrickmacdona
    patrickmacdona Posts: 4
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    This ticket needs elevating to urgent status. It's a complete failure.

    See twitter for other users having the same issue...

    https://twitter.com/search?q=%40TeamViewer&src=typd

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi there,

    @patrickmacdona you are totally right and we are handling the case with urgency.

    I can confirm, that our devs are already working on the issue. I keep you posted!

    Thank you all,

    Esther

    Former Community Manager

  • patrickmacdona
    patrickmacdona Posts: 4
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    Thanks for letting me know.

  • patrickmacdona
    patrickmacdona Posts: 4
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    Yes . all good now thanks!

  • bg1
    bg1 Posts: 1
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    canno t sign into my account and ee friends

  • rimulator
    rimulator Posts: 3
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    Network issue?

     

    How are you connecting?

    Can yout access http://google.com?

     

    Provide details about the network environment.

     

    When did this start?

    Can you access anything else?

    What is the client machine?

  • goddngn삼촌황팬호
    goddngn삼촌황팬호 Posts: 1
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    read

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