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JoinCompany link appears to work, but user isn't showing up.

I have a user that already had a free teamviewer account using his company email.  We created a company account, and enrolled everyone, but couldn't enroll him because his email is already out there.  He used the JoinCompany link ( and it looked successful, but he still doesn't show up under our user management.  Does this happen after a while, or have we missed a step?


  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @jeffparker

    Thank you for your message.

    I recommend you to follow all the steps of our Knowledge Base article here: All about the TeamViewer company profile - Add an existing account

    Please also check if the user is set as active and is not hiding in in the inactive users. ;-)

    Sorry for the late reply.

    I hope this could help. If not, do not hesitate to ask your questions here.



    Community Manager


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