JoinCompany link appears to work, but user isn't showing up.
I have a user that already had a free teamviewer account using his company email. We created a company account, and enrolled everyone, but couldn't enroll him because his email is already out there. He used the JoinCompany link (https://login.teamviewer.com/cmd/joincompany) and it looked successful, but he still doesn't show up under our user management. Does this happen after a while, or have we missed a step?