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License transfer

I am not able to deactivate my license due to a hard drive crash so I can't authorize the license transfer to the new drive.

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  • JeanK
    JeanK Posts: 6,017 Community Manager 🌍

    Hello @KamcoNewEngland,

    Thank you for your message and welcome in the TeamViewer Community! ?

    You have activated your license on a different TeamViewer account (different e-mail) than the one you are logged in the Community.

    If you want to use your license on a different device, please log in with the TeamViewer account you have activated the license on. If you forgot which account is linked to your license, please contact our customer support (we do not process customer data within the Community).

    Best,

    Jean

    Community Manager

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